Executive Sales📣 Job Ad

About the Executive Sales Role

Four Points by Sheraton in Riyadh is seeking an Executive Sales professional to join their team. This full-time position requires 2-5 years of relevant experience. The role involves direct guest interaction and sales support within the hospitality sector.

Key Responsibilities

• Engage with guests to resolve issues, requests, or problems by contacting appropriate departments such as Sales, Data Administration, or Accounting.
• Implement sales techniques to maximize revenue while fostering guest loyalty, including the "sell the best" approach.
• Determine and provide guest amenities as a gesture of appreciation for their patronage.
• Promote brand awareness both internally and externally.
• Process requests for Marriott Rewards program point cancellations.
• Manage all room reservations, modifications, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards program information into the appropriate software during reservation processes.
• Handle, record, and process all guest calls, requests, questions, and concerns.
• Perform general office tasks to support Sales and Marketing efforts, including filing, emailing, transcribing information, and sending faxes.
• Assist management in training and motivating employees, serving as a role model.
• Ensure compliance with all company policies and procedures, maintaining a clean and professional appearance, and protecting company assets and proprietary information.
• Welcome and acknowledge guests according to company standards, anticipating and addressing service needs with genuine appreciation.
• Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones professionally.
• Develop and maintain positive working relationships, supporting team goals and responding appropriately to employee concerns.
• Supervise the performance of others to ensure expectations and quality standards are met.
• Visually read and inspect information in various formats.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Experience

• High school diploma or GED equivalent.
• A minimum of 2 years of related work experience.
• No supervisory experience is required for this role.
• No specific license or certification is required.

Work Environment and Location

This is a full-time position based in Riyadh. The role requires adherence to company standards for guest interaction and professional conduct.