Guest Experience Expert📣 Job Ad

About the Role

Four Points by Sheraton in Riyadh is seeking a Guest Experience Expert to join their team. This full-time position focuses on creating memorable and unique guest experiences beyond standard check-in and check-out processes. The role requires a proactive individual who can manage various operational needs and guest requests to ensure a seamless and positive stay.

Key Responsibilities

The Guest Experience Expert is responsible for guiding guests throughout their entire stay. This involves taking initiative to deliver a wide range of services, including:

• Processing operational needs and completing reports.
• Addressing guest requests and inquiries.
• Sharing local area highlights with guests.
• Assisting guests with vehicle loading/unloading and transporting luggage to and from guest rooms or designated bell areas.
• Ensuring all guest transactions are integrated into the overall experience.

Core Professional Standards

Success in this role, as in all positions at the company, requires adherence to several critical standards. These include:

• Maintaining a safe work environment.
• Following all company policies and procedures.
• Upholding confidentiality.
• Protecting company assets.
• Ensuring professional uniform, personal appearance, and communication.

Physical Requirements

The Guest Experience Expert role involves a hands-on approach and requires physical stamina. Duties include:

• Being on feet and moving for extended periods, including standing, sitting, or walking.
• Navigating various spaces, including narrow, confined, or elevated areas, and moving up and down stairs or service ramps.
• Performing tasks that require lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance, and up to 100 pounds with assistance.
• Reaching overhead and below the knees, which may involve bending, twisting, pulling, and stooping.

Qualifications and Requirements

The following qualifications are preferred for this role:

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None required.

Work Environment

This is a full-time position based in Riyadh. The role requires active engagement with guests and the hotel environment, involving both operational tasks and direct guest interaction.