Guest Experience Expert📣 Job Ad

About Sheraton Hotels & Resorts and the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Riyadh. This full-time role is designed for individuals with 0-1 years of experience who are committed to delivering exceptional guest service within a hospitality environment.

Role Purpose

The Guest Experience Expert is responsible for guiding guests through their entire stay, moving beyond standard check-in and check-out processes to build a memorable experience. This role involves taking initiative to deliver a wide range of services, ensuring that all interactions contribute positively to the guest's overall impression.

Key Responsibilities

• Process operational needs efficiently and accurately.
• Address guest requests promptly and effectively.
• Complete necessary reports and documentation.
• Share information about local area highlights with guests.
• Ensure all transactions and interactions enhance the guest experience.

Workplace Standards and Expectations

• Maintain a safe work environment for all.
• Adhere strictly to company policies and procedures.
• Uphold confidentiality regarding company and guest information.
• Protect company assets diligently.
• Ensure consistent adherence to quality standards.
• Present a professional appearance, including uniform and personal grooming, and maintain professional communication at all times.

Physical Requirements

This role requires a hands-on approach and involves physical activity. Guest Experience Experts must be able to stand, sit, or walk for extended periods. The position also requires the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• 0-1 years of experience in a related field.
• Ability to perform all listed responsibilities and adhere to workplace standards consistently.