Hotel Cleanliness Supervisor📣 Job Ad
in W Hotels
about 5 hours ago
about 5 hours agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Riyadh |
About the Role
W Hotels, part of Marriott International, is seeking a Hotel Cleanliness Supervisor to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is responsible for maintaining the high cleanliness and presentation standards expected of W Hotels. The role ensures all guest areas meet stringent benchmarks, contributing to guest satisfaction and the hotel's reputation. This position involves a hands-on approach to quality assurance and acts as a key liaison between hotel departments to ensure seamless housekeeping operations and an immaculate environment for guests.
Key Responsibilities
- Conduct inspections of guest rooms, public areas, and pool facilities post-cleaning to ensure adherence to quality standards.
- Manage and analyze sold room reports to verify room status, identify discrepancies, and prioritize cleaning schedules.
- Update the status of departing guest rooms to facilitate efficient turnover.
- Assist Housekeeping management with daily activities and operational oversight.
- Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
- Document and resolve issues related to discrepant rooms in coordination with the Front Desk.
- Prepare, distribute, and communicate room assignment changes to relevant teams.
- Communicate critical issues and updates to the incoming shift to ensure service continuity.
- Complete all required departmental paperwork accurately and on time.
- Support management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Adhere to all company and safety and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries promptly.
- Complete all required safety training and certifications.
- Maintain a clean and professional uniform and personal appearance.
- Protect company assets and maintain the confidentiality of proprietary information.
- Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.
- Assist individuals with disabilities to ensure their comfort and accessibility.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with colleagues and supervisors.
- Listen and respond appropriately to employee concerns.
- Ensure strict adherence to quality expectations and standards.
- Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
- Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Enter and locate work-related information using computers and/or point of sale systems.
- Read and visually verify information in a variety of formats, including small print.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High school diploma or *** equivalent is required.
- At least 1 year of related work experience in housekeeping or a similar role is required.
- At least 1 year of supervisory experience is required.
Required Skills
- Proficiency in Housekeeping operations and best practices.
- Strong understanding and application of Quality Standards.
- Excellent Customer Service skills.
- Effective Teamwork and collaboration abilities.
- Demonstrated Problem-Solving capabilities.
- Clear and professional Communication skills.
- Leadership potential and ability to guide a team.
Work Environment and Additional Information
This is a full-time, non-management position located in Riyadh, Saudi Arabia. W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an inclusive environment. The company is committed to non-discrimination on any protected basis, including disability and veteran status.
Requirements
- No experience required
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