Hotel Cleanliness Supervisor📣 Job Ad

About the Role

W Hotels, part of Marriott International, is seeking a Hotel Cleanliness Supervisor to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is responsible for maintaining the high cleanliness and presentation standards expected of W Hotels. The role ensures all guest areas meet stringent benchmarks, contributing to guest satisfaction and the hotel's reputation. This position involves a hands-on approach to quality assurance and acts as a key liaison between hotel departments to ensure seamless housekeeping operations and an immaculate environment for guests.

Key Responsibilities

• Conduct inspections of guest rooms, public areas, and pool facilities post-cleaning to ensure adherence to quality standards.
• Manage and analyze sold room reports to verify room status, identify discrepancies, and prioritize cleaning schedules.
• Update the status of departing guest rooms to facilitate efficient turnover.
• Assist Housekeeping management with daily activities and operational oversight.
• Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in coordination with the Front Desk.
• Prepare, distribute, and communicate room assignment changes to relevant teams.
• Communicate critical issues and updates to the incoming shift to ensure service continuity.
• Complete all required departmental paperwork accurately and on time.
• Support management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.
• Assist individuals with disabilities to ensure their comfort and accessibility.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues and supervisors.
• Listen and respond appropriately to employee concerns.
• Ensure strict adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats, including small print.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is required.
• At least 1 year of related work experience in housekeeping or a similar role is required.
• At least 1 year of supervisory experience is required.

Required Skills

• Proficiency in Housekeeping operations and best practices.
• Strong understanding and application of Quality Standards.
• Excellent Customer Service skills.
• Effective Teamwork and collaboration abilities.
• Demonstrated Problem-Solving capabilities.
• Clear and professional Communication skills.
• Leadership potential and ability to guide a team.

Work Environment and Additional Information

This is a full-time, non-management position located in Riyadh, Saudi Arabia. W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an inclusive environment. The company is committed to non-discrimination on any protected basis, including disability and veteran status.