Hotel Cleanliness Supervisor📣 Job Ad

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and detail-oriented Hotel Cleanliness Supervisor. This full-time, non-management position is integral to maintaining the high quality standards associated with W Hotels. The role involves overseeing the cleanliness of guest rooms and public areas to ensure a seamless and comfortable experience for all guests.

As a Hotel Cleanliness Supervisor, you will serve as a key liaison between various hotel departments, including Housekeeping, Engineering, Front Office, and Laundry. A proactive approach to problem-solving and a commitment to excellence are essential for operational efficiency and guest satisfaction.

Key Responsibilities

• Conduct thorough inspections of guest rooms, public areas, and the pool area post-cleaning to ensure adherence to quality standards.
• Manage sold room reports, verify room statuses, identify discrepant rooms, and prioritize cleaning to optimize operational flow.
• Update the status of departing guest rooms to facilitate timely turnover.
• Support Housekeeping management in overseeing daily activities and operations.
• Coordinate efforts and communication between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk team.
• Prepare, distribute, and communicate any changes in room assignments to relevant staff.
• Communicate pertinent issues and updates to the next shift to ensure service continuity.
• Complete all required departmental paperwork accurately and efficiently.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities to ensure their comfort and accessibility.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues and respond appropriately to their concerns.
• Ensure adherence to quality expectations and standards in all aspects of the role.
• Perform physical tasks including moving, lifting, carrying, and placing objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
• Push and pull loaded housekeeping carts and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods throughout the work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in various formats, including small print.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience in housekeeping or a similar role.
• At least 1 year of supervisory experience.

Required Skills

• Housekeeping operations and standards
• Quality assurance and inspection
• Room status verification and management
• Prioritization and workflow optimization
• Interdepartmental coordination
• Issue identification and resolution
• Effective communication
• Employee hiring and training
• Scheduling and performance evaluation
• Employee counseling and discipline
• Motivation and coaching techniques
• Adherence to safety and security policies
• Guest service standards
• Teamwork and collaboration
• Proficiency with computer systems

Work Location and Type

This is a full-time, non-management position located at W Hotels in Riyadh, Saudi Arabia. The specific location is Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. This role is not remote.

W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds. Marriott International, the parent company, promotes non-discrimination on any protected basis, including disability and veteran status.