ICQA PL Specialist MEATR PL FCs ICQA/L&D📣 Job Ad

About the ICQA 3PL Specialist Role

Amazon is seeking an ICQA 3PL Specialist to join our team in Riyadh. This is a full-time position focused on ensuring the quality and performance of our third-party logistics (3PL) operations within Fulfillment Centers (FCs). This role requires a proactive individual with a strong attention to detail and the ability to manage day-to-day activities effectively.

Key Responsibilities

• Supervise daily activities, taking responsibility for the overall safety, quality, performance, and member experience within FC operations.
• Set and clarify departmental requirements and expectations, fostering an environment of teamwork, collaboration, and open communication.
• Ensure adherence to safety procedures, promote safe working practices, and document accidents or incidents in a timely manner.
• Prioritize tasks effectively to meet deadlines.
• Exhibit professional behavior and adapt to ambiguity and change.
• Drive results and proactively address obstacles.
• Communicate and consistently enforce company policies.
• Source and nurture ideas, integrating them into improvement plans.
• Facilitate the sharing of best practices across all departments, shifts, and the entire organization.
• Collaborate with HR, Facilities, Safety, and IT to build support and secure resources for projects and initiatives.
• Track production metrics and utilize data to develop strategies for continuous improvement, reporting findings to management.
• Assist in the establishment of long-term operational strategic plans.
• Mentor and provide training and development to optimize performance, contributing to organizational depth and individual growth.
• Recognize top performance and provide coaching or progressive discipline for underperformance.
• Propose and implement improvements in equipment and processing methods.
• Conduct daily and weekly timecard reviews to ensure pay accuracy.
• Perform other duties with flexibility as assigned, including rotating to other shifts/departments and working extended hours and holidays as needed. This includes arriving at least 30 minutes early and staying at least 30 minutes late to complete pass-downs, reports, and timecard reviews.

Qualifications and Requirements

• 1+ years of experience working with computers and Microsoft Office Suite (including Outlook, Word, and Excel).
• High school diploma or equivalent.
• Ability to lift up to 49 pounds.
• Ability to stand and walk during shifts lasting up to 12 hours.
• Ability to frequently push, pull, squat, bend, and reach.
• Willingness to work 40 hours per week, with overtime as required.
• Flexibility to work a varied schedule including weekends, nights, and holidays.
• Must be 18 years of age or older.

Work Environment

This is a full-time position based in Riyadh. The role involves working within a Fulfillment Center environment, requiring physical stamina and adaptability to different shifts and work areas as needed.