Information Technology Specialist📣 Job Ad

About the Role

ahb (Arabian Housing & Building Contracting Company), established in 2014, is an architect-led design-build practice engaged in complex projects across architecture, engineering, construction, fabrication, and bespoke development. With a vision to shape the future, ahb is seeking an Information Technology Specialist to join its team in Riyadh, Saudi Arabia. The IT Specialist will play a key role in supporting and maintaining the organization's IT infrastructure, systems, and end-user technology services, ensuring the reliability, security, and efficiency of IT operations.

Key Responsibilities

• Provide comprehensive technical support and troubleshooting for hardware, software, network, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Manage user accounts, access rights, and permissions across all company systems.
• Monitor and maintain network performance, security, and connectivity to ensure optimal operation.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Assist in the implementation and maintenance of cybersecurity controls and best practices to safeguard company assets.
• Coordinate with external vendors and service providers as required to resolve IT-related matters.
• Maintain an accurate IT asset inventory and ensure proper documentation of IT resources.
• Support system upgrades, software installations, and patch management activities to keep systems up-to-date.
• Ensure data backup processes are functioning correctly and assist with disaster recovery procedures.
• Respond promptly to IT service requests and maintain accurate support records.
• Provide user training and guidance on IT systems and promote security awareness among employees.

Qualifications and Requirements

• Must be a Saudi National.
• Possess a Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Have 3+ years of experience in IT support, system administration, or a similar role.
• Demonstrate experience with Microsoft 365 administration and Windows operating systems.
• Exhibit a good understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Be familiar with cybersecurity principles and endpoint protection solutions.
• Possess experience in managing IT assets and user support activities.
• Exhibit strong troubleshooting and problem-solving skills.
• Communicate effectively in both Arabic and English.
• Relevant certifications such as Microsoft, CompTIA, or Cisco certifications are considered an advantage.

Required Skills

• Technical Support
• Hardware Troubleshooting
• Software Troubleshooting
• Network Troubleshooting
• System Troubleshooting
• Installation, Configuration, and Maintenance of IT Equipment (desktops, laptops, printers)
• User Account and Access Management
• Network Performance, Security, and Connectivity Monitoring
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint)
• Cybersecurity Controls Implementation and Maintenance
• IT Asset Inventory Management
• System Upgrades, Software Installations, and Patch Management
• Data Backup Processes and Disaster Recovery Procedures
• IT Service Request Management
• User Training and Security Awareness
• Windows Operating Systems
• Networking Concepts (TCP/IP, DNS, DHCP, VPNs)
• Cybersecurity Principles
• Endpoint Protection Solutions
• User Support Activities
• Problem-Solving
• Communication Skills

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.