IT Infrastructure and Systems Design Expert📣 Job Ad

About the Role

The Zakat, Tax and Customs Authority (ZATCA) is seeking an IT Infrastructure and Systems Design Expert to join its team in Riyadh, Saudi Arabia. This role is responsible for leading work activities and providing expert guidance in the development and enhancement of ZATCA's IT infrastructure and systems. The position requires autonomous work with minimal direction, functioning as an internal consultant to ensure operational excellence and the successful delivery of IT projects.

Jobholders at this level contribute to long-term objectives by offering expert support in the design and development of IT infrastructure and systems capabilities. This includes leading the creation of Request for Proposals (RFPs), supervising the assessment of change requests, and reviewing the performance of existing IT components to recommend improvements.

Key Responsibilities

• Lead the development of new, detailed IT infrastructure and systems designs by staying informed on the latest trends and technologies, collecting business and technical requirements, and assessing current ZATCA IT infrastructure and systems to identify design gaps and challenges.
• Conduct requirement gathering sessions with stakeholders, interpret these requirements to finalize the development of RFPs related to IT infrastructure and systems, and contribute to vendor evaluation and selection in cooperation with relevant functions.
• Receive and analyze change requests related to IT infrastructure and systems, prioritize them, and provide recommendations with an implementation schedule in cooperation with relevant functions.
• Collect inputs for IT risk assessments and analyses for new technology introductions, and collaborate with IT Infrastructure & Networks Planning & Monitoring to develop risk mitigation plans.
• Analyze periodical performance reports of ZATCA IT Infrastructure and systems against set KPIs and provide recommendations for performance improvement.
• Adhere to all relevant policies, processes, and standard operating procedures to ensure work is carried out in a controlled and consistent manner.
• Assist in solving escalated problems and provide support to junior team members for efficient work execution.
• Escalate complex problems to the relevant personnel for proper closure of cases and issues.
• Perform other duties as requested by management.
• Train junior staff on various job activities to facilitate knowledge transfer.
• Provide clear direction, prioritize tasks, assign and delegate responsibilities, and monitor the workflow of subordinates or junior staff.
• Support junior staff or direct reports in executing their duties in accordance with established policies and processes.

Qualifications and Requirements

• A Bachelor's degree in Computer Science, Information Technology, or an equivalent field is required.
• A Master's degree in Information Technology, Computer Science, Business Administration, or an equivalent field is preferred.
• A minimum of 5 years of relevant experience in IT infrastructure and systems design is required.

Required Skills

• Expertise in IT infrastructure and systems design.
• Advanced skills in IT Systems Management and IT Change Management.
• Proficiency in Collaboration and Communication, Professionalism, Project Management, IT Compliance, Results Orientation, Customer Focus, and Vendor Management.
• Developing skills in Enablement of Change and Innovation.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, with the Zakat, Tax and Customs Authority.