IT Infrastructure Planning & Monitoring Lead Engineer📣 Job Ad

About the Role

The Zakat, Tax and Customs Authority (ZATCA) is seeking an experienced IT Infrastructure Planning & Monitoring Lead Engineer to join their team in Riyadh, Saudi Arabia. This full-time role requires a seasoned professional capable of independently managing complex IT infrastructure challenges, developing strategic solutions, and resolving escalated issues. The Lead Engineer will be instrumental in shaping ZATCA's IT infrastructure roadmap, ensuring alignment with business objectives and leveraging current technology.

Jobholders at this level are expected to work with general direction, analyze and resolve challenges, and address issues escalated from junior team members. They will contribute to developing ZATCA's IT infrastructure roadmap, project plans, and capacity plans, while also participating in vendor evaluation and selection processes.

Key Responsibilities

• Conduct research on IT infrastructure trends and technologies, assess ZATCA's current capabilities and technology landscape, identify gaps through analysis, and develop the IT infrastructure roadmap to meet ZATCA's strategy and business objectives.
• Translate the IT roadmap into actionable IT infrastructure projects, develop the implementation plan, and ensure alignment with IT enterprise architecture and standards.
• Collect business requirements, conduct analysis sessions with business users and vendors to identify capacity forecasts for IT infrastructure servers, hardware, systems, datacenters, storage, and networks, and develop and maintain capacity plans.
• Define infrastructure performance metrics, oversee the development of necessary monitoring tools and data gathering for these metrics, and oversee the development of agreed-upon reports.
• Receive and evaluate change requests related to infrastructure, assess their impact on the IT architecture, and plan their implementation.
• Conduct requirements gathering meetings with stakeholders to develop RFPs for IT infrastructure, evaluate vendors based on pre-defined criteria, and participate in vendor selection and SLA negotiation.
• Identify IT risks associated with new technologies, oversee the development of IT risk mitigation plans, and ensure their dissemination to stakeholders.
• Monitor IT infrastructure implementation, including systems, application logs, storage, and data backup, against KPIs, generate periodical reports, and provide optimization recommendations.
• Monitor the performance of ZATCA IT infrastructure components using developed tools, generate performance reports, and cascade them to relevant functions for improvement.

Qualifications and Experience

• A Bachelor's degree in Computer Science, Information Technology, or an equivalent qualification is required.
• A minimum of 4 years of relevant experience in IT infrastructure planning and monitoring is required.

Required Skills

• Infrastructure Management: Proficient
• IT Systems Management: Advanced
• Project Management: Proficient
• IT Compliance: Proficient
• IT Change Management: Proficient
• Vendor Management: Proficient
• Results Oriented: Proficient
• Customer Focus: Proficient
• Collaboration and Communication: Developing
• Enablement of Change and Innovation: Developing
• Professionalism: Proficient

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working with general direction and addressing escalated issues, contributing to strategic IT infrastructure planning and development within the Zakat, Tax and Customs Authority.