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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Fakeeh Care Group is seeking a motivated and detail-oriented IT Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is based in the Al Yasmin District and offers an excellent opportunity for an individual with 0-1 years of experience to contribute to the smooth operation of our IT infrastructure within a healthcare setting. As an IT Specialist, you will play a crucial role in providing essential technical support, managing IT assets, and ensuring the reliability and security of our systems. This role is ideal for an aspiring IT professional looking to gain hands-on experience and grow within a leading healthcare organization.

Key Responsibilities

  • Provide first- and second-level technical support for hardware, software, and network issues.
  • Respond to service requests efficiently via phone, email, ticketing system, or in-person.
  • Troubleshoot and support desktop and laptop computers, mobile devices, printers, and other peripherals.
  • Install, configure, and maintain software, hardware, and system updates.
  • Assist in IT asset tracking, inventory management, and equipment setup.
  • Document technical issues and their solutions in the service desk knowledge base for future reference.
  • Escalate complex technical issues to senior IT staff or specialized teams as required.
  • Assist with onboarding and offboarding tasks, including hardware deployment and account setup for new and departing employees.
  • Continuously monitor the performance and availability of systems and networks to ensure efficient and effective operation.
  • Plan, test, and implement upgrades for information systems to enhance functionality and performance.
  • Integrate new software applications into existing systems, ensuring seamless compatibility.
  • Oversee and supervise system administrators, coordinating with different entities to ensure seamless operations.
  • Ensure new applications are integrated and deployed efficiently across the business.
  • Maintain up-to-date technical documentation, ensuring it is organized and accessible for future reference.
  • Develop and implement backup and disaster recovery procedures to safeguard data and systems.
  • Develop procedures to maintain security and protect systems from unauthorized use, natural disasters, and user abuse.
  • Develop tools, procedures, and training sessions for Operations, Client Support, and Systems Development staff to assist with their work.
  • Install, configure, and maintain servers and data storage systems.
  • Mentor team members and educate users on system administration best practices.
  • Stay updated with emerging technologies and best practices in system administration to ensure continuous improvement.
  • Perform other duties as assigned within the scope of the job.

Qualifications and Requirements

  • Strong knowledge of system administration for complex operating systems.
  • Proficiency in designing, implementing, and maintaining mission-critical systems.
  • Expertise in monitoring system performance and availability.
  • Ability to develop and implement backup and disaster recovery procedures.
  • Strong problem-solving skills to address complex technical challenges effectively.
  • Excellent documentation and organizational skills for maintaining accurate technical records.
  • Leadership and mentoring skills to guide team members and educate users.
  • Knowledge of emerging technologies and best practices in system administration.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Excellent command of oral and written English; proficiency in Arabic is preferred.

Required Skills

  • System Administration
  • Hardware Support
  • Software Support
  • Network Support
  • Troubleshooting
  • IT Asset Tracking
  • Inventory Management
  • Documentation
  • Backup and Disaster Recovery
  • Security Procedures
  • Server Administration
  • Data Storage Systems
  • Mentoring
  • Emerging Technologies
  • Problem-solving
  • Organizational Skills
  • Leadership

Additional Information

This is a full-time position for an IT Specialist at Fakeeh Care Group, located in the Al Yasmin District of Riyadh, Saudi Arabia. The role requires 0-1 years of experience in IT support or application support, with a preference for experience within a healthcare setting.

Preferred certifications include:

  • CompTIA A+
  • Held Desk Institute Support Center Analyst (HDI-SCA)
  • Certified Hardware Asset Management Professional (CHAMP)
  • Certified IT Asset Manager (CITAM)
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Project Management Professional (PMP)
  • IT Infrastructure Library (ITIL)

Requirements

  • No experience required

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