Learning Associate - Saudi Nat📣 Job Ad

About the Role

Amazon is looking for a dedicated Learning Associate to join its Fulfilment Center team in Riyadh, Saudi Arabia. This role is essential for coordinating and implementing training programs across all operational areas within the Fulfilment Center. The Learning Associate will contribute to evaluating and refining training methodologies to improve learning effectiveness and overall production. This position plays a key part in supporting the training plans and the evolving needs of the Fulfilment Center workforce.

Key Responsibilities

• Supervise and guide Instructors and Peer Trainers, assisting new hires through their onboarding.
• Deliver Instructor training, observation, and coaching in accordance with MENA Standards.
• Accurately maintain and update all training records via the designated console.
• Maintain and deliver MENA training materials according to MENA standards, ensuring a positive learning experience.
• Analyze daily data to identify opportunities for enhancing the new hire learning experience.
• Provide constructive feedback to Instructors and Peer Trainers on their delivery and new hire group performance.
• Organize instructor assignments and monitor cross-training initiatives to meet operational skill requirements.
• Collaborate with operations teams to develop and maintain a skill matrix, identifying gaps in critical role training.
• Support operations with the effective delivery of critical role training programs.
• Drive process improvements by gathering feedback and analyzing performance data.
• Assist in the recruitment process for Instructors and Peer Trainers.
• Attend required meetings and provide necessary information and insights.
• Partner with agency managers to improve new hire performance and training outcomes.
• Contribute to MENA-level projects by providing feedback and suggesting improvements.
• Willingness to work flexible schedules and shifts as required.

Qualifications and Requirements

• Experience with written and verbal communication.
• Experience with presentation delivery.
• Proficiency in using Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.

Required Skills

• Written and verbal communication skills.
• Presentation skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• English fluency (speak, write, and read).

Work Environment and Location

This full-time role is based in Riyadh, Saudi Arabia. The position is specifically for Saudi Nationals. The company is Afaq - Warehouse Branch.