About the Role
Mantis Collection is seeking an experienced IT Manager to oversee the information technology function at Basiqat Resort by Mantis, located in the Riyadh Region of Saudi Arabia. This role is responsible for ensuring the reliable, secure, and efficient operation of all IT systems, directly supporting guest experiences and resort operations. The IT Manager will play a key role in maintaining technology stability, which is essential for service delivery and guest satisfaction in this environment.
Key Responsibilities
- Oversee the installation, configuration, and maintenance of all IT systems and infrastructure.
- Ensure the reliable operation of networks, servers, Wi-Fi, and telecommunications systems, focusing on high availability and rapid issue resolution.
- Manage all hardware, software, and IT assets, including inventory and lifecycle management.
- Maintain hospitality-specific systems such as Property Management Systems (PMS), Point of Sale (POS), and Customer Relationship Management (CRM).
- Ensure seamless integration between operational systems and other departments.
- Support system upgrades, new implementations, and provide troubleshooting for hospitality applications.
- Maintain data integrity and optimize system performance for all IT applications.
- Implement and maintain IT security policies and procedures to safeguard data and systems.
- Monitor systems for vulnerabilities and ensure timely application of security updates.
- Ensure compliance with relevant data protection standards and Accor's IT policies.
- Manage access controls and user permissions.
- Provide IT support to all resort departments and staff, managing helpdesk operations and incident resolution.
- Train resort staff on the effective use of systems and digital processes.
- Manage relationships with external IT vendors and service providers.
- Oversee the procurement of IT equipment and software, ensuring cost-effectiveness.
- Coordinate with regional and corporate IT teams to ensure alignment with group standards.
- Manage cost-effective IT operations and IT-related contracts.
- Lead IT-related projects, including facility setups and system rollouts, particularly during pre-opening phases.
- Support digital transformation initiatives within the resort.
- Evaluate and recommend new technologies to enhance guest and operational experiences.
- Ensure the scalability and future-readiness of the resort's IT infrastructure.
Qualifications and Requirements
- A minimum of 5 to 8 years of progressive IT experience, with a preference for experience in hospitality or resort environments.
- Demonstrated experience in network administration, infrastructure management, and IT support.
- A solid understanding of cybersecurity principles and data protection standards.
- Experience in pre-opening or remote operational environments is highly desirable.
- A degree in Information Technology, Computer Science, or a closely related field.
- Relevant IT certifications such as Cisco, Microsoft, ITIL, or CompTIA are considered advantageous.
- Strong troubleshooting, analytical, and problem-solving skills.
- The ability to work independently and effectively in a remote or multi-site environment.
Required Skills
- IT Systems and Infrastructure Management
- Network Administration and Management
- Server and Wi-Fi Management
- Telecommunications Systems
- Hardware and Software Management
- IT Asset Management
- Hospitality Systems (PMS, POS, CRM, Back-office Applications)
- Cybersecurity Principles and Data Protection Standards
- IT Security Policy Implementation and Enforcement
- Accor IT Policy Compliance
- Access Control and User Permissions Management
- IT Support and Helpdesk Operations
- Incident Resolution Processes
- User Training on Systems and Digital Processes
- Vendor and Stakeholder Management
- Procurement of IT Equipment and Software
- Cost-Effective IT Operations and Contract Management
- Project Management
- Digital Transformation Initiatives
- Evaluation of New Technologies
- Infrastructure Scalability and Future-Readiness
- Troubleshooting, Analytical, and Problem-Solving Skills
- Experience with Opera PMS and Micros POS is a plus.
Work Environment and Location
This is a full-time position located in Riyadh, Riyadh Region, Saudi Arabia. The role requires the ability to work effectively in a remote or multi-site environment, supporting a unique resort setting focused on conservation and sustainable tourism.