Member Experience Crew (MEC)📣 Job Ad

About the Member Experience Crew Role

Arena Fitness Innovation is seeking an energetic and customer-focused individual to join our team as a Member Experience Crew (MEC) in Riyadh. This full-time position is crucial in delivering an exceptional member experience while contributing to membership sales, renewals, and overall revenue growth. The role integrates sales, customer service, front desk operations, and administrative duties to ensure a welcoming and professional environment.

Membership Sales and Business Development

The MEC will be responsible for generating new membership leads through various channels including calls, referrals, community outreach, and field visits. Converting prospects into members will involve conducting consultations, needs assessments, club tours, and effective follow-up. This role also entails promoting membership packages, seasonal offers, payment plans, and club services, with a focus on achieving or exceeding monthly sales targets. Additionally, the MEC will actively promote personal training packages, MyZone products, retail items, and other ancillary services, while fostering member relationships to encourage referrals and repeat business.

Member Retention and Front Desk Operations

Key responsibilities include managing and following up on membership renewals to enhance satisfaction and retention. The MEC will be the primary point of contact for members and visitors, providing a friendly and professional welcome and creating a positive first impression. This involves managing reception operations during assigned shifts, responding to member inquiries, and directing requests appropriately. The role also supports walk-in visitors, prospective members, and club communications, including announcements and daily member engagement activities.

Club Operations and Service Improvement

The MEC will conduct regular floor walk-throughs and interact with members to ensure a well-maintained and organized club environment that adheres to brand standards. Support for opening and closing procedures in line with company policies is required, along with monitoring club facilities and promptly reporting any maintenance or operational concerns. The role also involves professionally and efficiently handling member complaints, escalating unresolved issues when necessary, and maintaining accurate records to support continuous service improvement initiatives.

Cash Handling and Administration

This position requires accurate cash handling and administrative duties, including processing payments via cash, credit cards, and approved methods, issuing receipts, and managing refunds. The MEC will be responsible for accurately completing membership registrations, renewals, and system updates, as well as maintaining precise member records and documentation. Attendance at required meetings, training sessions, and company events is also part of the role.

Qualifications and Requirements

Candidates should possess a diploma or Bachelor’s degree, with previous experience in sales, customer service, hospitality, retail, or the fitness industry being preferred. Essential skills include strong communication and interpersonal abilities, a sales-oriented mindset, and a passion for customer service. The ability to work in a fast-paced environment and manage multiple priorities is necessary. Proficiency in Microsoft Office and basic computer applications is required. Fluency in English is essential, with Arabic being an advantage.