Mgr-Housekeeping📣 Job Ad

About the Role

W Hotels is seeking a Manager-Housekeeping to oversee daily operations within the housekeeping, recreation/health club, and laundry departments. This management position is responsible for maintaining the cleanliness and organization of guest rooms, public areas, and staff spaces. The role involves leading and collaborating with team members to ensure guest satisfaction and adherence to operational budgets.

Key Responsibilities

• Oversee the daily operations of the housekeeping, recreation/health club, and laundry departments.
• Lead and collaborate with staff to ensure the cleanliness and tidiness of hotel guest rooms, public areas, and staff areas.
• Conduct inspections and implement corrective actions as needed.
• Assist in ensuring guest and staff satisfaction while maintaining operational budgets.
• Communicate and ensure timely delivery of guest room status to the front desk.
• Conduct daily room inspections and obtain room cleaning checklists.
• Prepare lists for check-out or vacant rooms to facilitate work assignments.
• Maintain an inventory of cleaning supplies to verify adequate stock.
• Support and oversee the effective inspection of all guest rooms and public areas.
• Understand the impact of departmental operations on the hotel's overall financial goals and strive to meet or exceed budget targets.
• Ensure all staff members have appropriate supplies, equipment, and uniforms.
• Communicate to staff the aspects that require attention and follow up to ensure understanding.
• Supervise daily housekeeping operations and ensure adherence to all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and continuously communicate information regarding departmental goals to generate desired performance.
• Utilize all available in-house training tools to train new housekeeping service staff and provide refresher training as needed.
• Establish and maintain open, collaborative relationships with staff and ensure staff do the same.
• Schedule staff according to business needs and track staff time and attendance.
• Ensure staff understand expectations and contributing factors.
• Ensure hotel policies are consistently executed, completing all necessary procedures and documentation according to Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs), and supporting the peer review process as applicable.
• Supervise staff scheduling, ensuring guest services, operational needs, and financial targets are met.
• Observe staff service performance and provide individual and/or team feedback.
• Ensure all staff are scheduled for all shifts.
• Participate in ongoing staff development planning.
• Seek staff feedback, utilize the "Open Door" policy, and review staff satisfaction results to identify and resolve staff issues or concerns.
• Participate in the progressive discipline process for staff.
• Celebrate successes and publicly recognize team members' contributions.
• Establish positive relationships with guests.
• Understand the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower staff to deliver exceptional guest service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and handle guest issues and complaints.
• Strive to improve service performance.

Qualifications and Requirements

• High School Diploma or GED; OR 2 years of experience in housekeeping or a related field.
• Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related major; no work experience required.

Required Skills

• Proficiency in communication and interpersonal skills.
• Ability to manage and motivate a team.
• Strong organizational and time management skills.
• Attention to detail in maintaining cleanliness standards.
• Understanding of financial management and budgeting principles.
• Commitment to delivering exceptional guest service.
• Knowledge of hotel policies, standards, and procedures.

Work Environment and Details

This is a full-time management position located in Riyadh, Saudi Arabia. The role requires 0-1 year of experience. The job category is Housekeeping & Laundry.