Mgr-Housekeeping📣 Job Ad
in W Hotels
about 1 hour ago
about 1 hour agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Riyadh |
About the Role
W Hotels is seeking a dynamic and experienced Manager-Housekeeping to oversee the daily operations of the Housekeeping department, as well as Recreation/Health Club and Laundry services, where applicable. This management position is responsible for ensuring that all guest rooms, public spaces, and employee areas are maintained to the highest standards of cleanliness and presentation. The role involves direct supervision of staff, conducting thorough inspections, and implementing corrective actions to guarantee guest and employee satisfaction while adhering to operating budgets.
As part of the W Hotels brand, this role is instrumental in bringing the "Whatever/Whenever" service culture to life for guests in Riyadh.
Key Responsibilities
- Oversee and manage the daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
- Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
- Conduct daily inspections of guestrooms and public areas, holding individuals accountable for necessary corrective actions.
- Verify that guest room status is communicated efficiently and promptly to the Front Desk.
- Obtain lists of rooms requiring immediate cleaning and identify prospective check-outs or discharges to effectively prepare daily work assignments.
- Manage inventory of housekeeping supplies to ensure adequate stock levels are maintained.
- Support and supervise an effective inspection program for all guestrooms and public spaces.
- Understand and manage the impact of the department's operations on the overall property's financial goals and objectives, striving to achieve or exceed budgeted targets.
- Ensure all employees are equipped with the correct supplies, equipment, and uniforms.
- Communicate areas requiring attention to staff and follow up to confirm understanding and completion.
- Supervise daily Housekeeping shift operations, ensuring strict compliance with all housekeeping policies, standards, and procedures.
- Participate actively in departmental meetings, consistently conveying a clear and consistent message regarding departmental goals to achieve desired results.
- Utilize all available on-the-job training tools to train new room attendants and provide necessary follow-up training.
- Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
- Schedule employees according to business demands and accurately track employee time and attendance.
- Ensure employees clearly understand their expectations and operational parameters.
- Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), and supporting the Peer Review Process where applicable.
- Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
- Observe employee service behaviors and provide constructive feedback to individuals.
- Ensure employee recognition is consistently practiced across all shifts and participate in an ongoing employee recognition program.
- Solicit employee feedback, maintain an "open door" policy, and review employee satisfaction results to identify and address any employee issues or concerns.
- Participate in employee progressive discipline procedures.
- Celebrate team successes and publicly acknowledge the contributions of team members.
- Set a positive example for guest relations and embody the brand's service culture.
- Participate in the development and implementation of corrective action plans to enhance guest satisfaction.
- Empower employees to deliver excellent customer service.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement initiatives.
- Respond to and effectively handle guest problems and complaints.
- Continuously strive to improve service performance.
Qualifications and Requirements
- High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
- Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.
Required Skills
- Housekeeping
- Laundry Operations
- Guest Satisfaction
- Budget Management
- Human Resources Management
- Customer Service Excellence
Work Location and Type
This is a full-time, management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.
Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. We are dedicated to non-discrimination on any protected basis, including disability and veteran status.
Requirements
- No experience required
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