Mgr-Housekeeping📣 Job Ad
about 2 hours ago
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Riyadh |
About the Role
W Hotels is seeking a Housekeeping Manager for its property in Riyadh, Saudi Arabia. This full-time management position is responsible for maintaining high standards of cleanliness and guest satisfaction. The role involves overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services, to ensure a pristine environment for guests and a positive atmosphere for employees. As a key member of the W Hotels team, this role contributes to the brand's reputation for luxury and service, requiring a leader who can manage operational efficiency and financial objectives.
Key Responsibilities
- Oversee daily shift operations for Housekeeping, and potentially Recreation/Health Club and Laundry services.
- Direct and collaborate with staff to ensure guest rooms, public spaces, and employee areas are clean and well-maintained.
- Conduct daily inspections of guestrooms and public areas.
- Ensure timely and efficient communication of guest room status to the Front Desk.
- Prepare daily work assignments based on room cleaning needs and anticipated check-outs.
- Manage inventory of supplies to maintain adequate stock levels.
- Support and supervise an effective inspection program for all guestrooms and public spaces.
- Manage the department's financial impact, aiming to achieve or exceed budgeted targets.
- Ensure employees are equipped with necessary supplies, equipment, and uniforms.
- Communicate areas requiring attention to staff and confirm corrective actions.
- Supervise daily Housekeeping shift operations, adhering to all policies, standards, and procedures.
- Participate in departmental meetings, conveying departmental goals to achieve desired results.
- Utilize on-the-job training tools to train new room attendants and provide follow-up training.
- Establish and maintain open, collaborative relationships with employees.
- Schedule employees according to business demands and track time and attendance.
- Ensure employees understand their expectations and operational parameters.
- Administer property policies fairly and consistently, completing disciplinary procedures and documentation.
- Supervise staffing levels to meet guest service, operational needs, and financial objectives.
- Observe employee service behaviors and provide constructive feedback.
- Ensure employee recognition is practiced and participate in recognition programs.
- Solicit employee feedback, maintain an open-door policy, and address employee concerns.
- Participate in employee progressive discipline procedures.
- Acknowledge team successes and contributions.
- Set a positive example for guest relations and embody the brand's service culture.
- Participate in developing and implementing corrective action plans to enhance guest satisfaction.
- Empower employees to deliver excellent customer service.
- Emphasize guest satisfaction and continuous improvement in departmental meetings.
- Respond to and handle guest problems and complaints effectively.
- Continuously strive to improve service performance.
Qualifications and Requirements
- High school diploma or GED, plus 2 years of experience in housekeeping or a related professional area.
- Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.
Required Skills
- Housekeeping operations management
- Laundry operations management
- Ensuring guest satisfaction
- Budget management
- Human Resources management
- Customer service excellence
Work Location and Type
This is a full-time, management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires 2-5 years of experience.
Company Commitment
W Hotels is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity. The company fosters an environment where unique backgrounds are celebrated and is committed to non-discrimination on any protected basis. The mission of W Hotels is to ignite curiosity and expand horizons, reinventing luxury norms globally with a service culture of "whatever, whenever." Joining W Hotels means joining the Marriott International portfolio of brands.
Requirements
- Requires 2-5 Years experience
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