Mgr-Housekeeping📣 Job Ad

About the Role

W Hotels is seeking a Housekeeping Manager for its property in Riyadh, Saudi Arabia. This full-time management position is responsible for maintaining high standards of cleanliness and contributing to guest satisfaction and the hotel's financial performance.

W Hotels operates with a mission to "ignite curiosity, expand worlds," fostering an environment that embraces new experiences and reinvents luxury. As part of Marriott International, W Hotels offers an environment for professional growth and collaboration within a global team.

Key Responsibilities

• Oversee daily shift operations for the Housekeeping department, and potentially Recreation/Health Club and Laundry.
• Direct and manage staff to ensure guestrooms, public spaces, and employee areas are clean and well-maintained.
• Conduct daily inspections of guestrooms and public areas, ensuring corrective actions are taken.
• Ensure guest satisfaction and assist in managing the operating budget.
• Verify timely and efficient communication of guest room status to the Front Desk.
• Prepare work assignments based on rooms requiring immediate cleaning and anticipated check-outs.
• Manage inventory of supplies to ensure adequate stock levels.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand and manage departmental operations to achieve or exceed budgeted financial goals.
• Verify that employees have the necessary supplies, equipment, and uniforms.
• Communicate areas needing attention to staff and follow up to confirm understanding.
• Supervise daily Housekeeping shift operations, ensuring compliance with all policies and procedures.
• Participate in departmental meetings and communicate departmental goals to achieve desired results.
• Utilize on-the-job training tools to train new room attendants and provide follow-up training.
• Establish and maintain open, collaborative relationships with employees.
• Schedule employees according to business demands and track attendance.
• Verify that employees understand expectations and parameters.
• Ensure property policies are administered fairly and consistently, and that disciplinary procedures are followed.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Observe employee service behaviors and provide feedback.
• Ensure employee recognition is implemented and participate in recognition programs.
• Solicit employee feedback and address employee concerns.
• Participate in employee progressive discipline procedures.
• Publicly recognize team member contributions.
• Set a positive example for guest relations and uphold the brand's service culture.
• Participate in developing and implementing corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction and continuous improvement in departmental meetings.
• Respond to and handle guest problems and complaints.
• Strive to improve service performance.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable, with no prior work experience required.

Required Skills

• Housekeeping operations
• Laundry operations
• Guest Satisfaction
• Budget Management
• Human Resources management
• Customer Service

Work Environment and Location

This is a full-time management position located in Riyadh, Saudi Arabia. W Hotels is committed to being an equal opportunity employer, valuing diversity and fostering an inclusive environment for all associates.