Mgr-Housekeeping📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels is seeking a Housekeeping Manager for its property in Riyadh, Saudi Arabia. This full-time management position is responsible for maintaining high standards of cleanliness and contributing to guest satisfaction and the hotel's financial performance.
W Hotels operates with a mission to "ignite curiosity, expand worlds," fostering an environment that embraces new experiences and reinvents luxury. As part of Marriott International, W Hotels offers an environment for professional growth and collaboration within a global team.
Key Responsibilities
- Oversee daily shift operations for the Housekeeping department, and potentially Recreation/Health Club and Laundry.
- Direct and manage staff to ensure guestrooms, public spaces, and employee areas are clean and well-maintained.
- Conduct daily inspections of guestrooms and public areas, ensuring corrective actions are taken.
- Ensure guest satisfaction and assist in managing the operating budget.
- Verify timely and efficient communication of guest room status to the Front Desk.
- Prepare work assignments based on rooms requiring immediate cleaning and anticipated check-outs.
- Manage inventory of supplies to ensure adequate stock levels.
- Support and supervise an effective inspection program for all guestrooms and public spaces.
- Understand and manage departmental operations to achieve or exceed budgeted financial goals.
- Verify that employees have the necessary supplies, equipment, and uniforms.
- Communicate areas needing attention to staff and follow up to confirm understanding.
- Supervise daily Housekeeping shift operations, ensuring compliance with all policies and procedures.
- Participate in departmental meetings and communicate departmental goals to achieve desired results.
- Utilize on-the-job training tools to train new room attendants and provide follow-up training.
- Establish and maintain open, collaborative relationships with employees.
- Schedule employees according to business demands and track attendance.
- Verify that employees understand expectations and parameters.
- Ensure property policies are administered fairly and consistently, and that disciplinary procedures are followed.
- Supervise staffing levels to meet guest service, operational, and financial objectives.
- Observe employee service behaviors and provide feedback.
- Ensure employee recognition is implemented and participate in recognition programs.
- Solicit employee feedback and address employee concerns.
- Participate in employee progressive discipline procedures.
- Publicly recognize team member contributions.
- Set a positive example for guest relations and uphold the brand's service culture.
- Participate in developing and implementing corrective action plans to improve guest satisfaction.
- Empower employees to provide excellent customer service.
- Emphasize guest satisfaction and continuous improvement in departmental meetings.
- Respond to and handle guest problems and complaints.
- Strive to improve service performance.
Qualifications and Requirements
- High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
- Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable, with no prior work experience required.
Required Skills
- Housekeeping operations
- Laundry operations
- Guest Satisfaction
- Budget Management
- Human Resources management
- Customer Service
Work Environment and Location
This is a full-time management position located in Riyadh, Saudi Arabia. W Hotels is committed to being an equal opportunity employer, valuing diversity and fostering an inclusive environment for all associates.
Requirements
- Requires 2-5 Years experience
Similar Jobs
You may also like
- Related Mgr-Housekeeping Opportunities
- Barista Jobs in Jeddah
- Receptionist Jobs in Jeddah
- Data Entry Agent Jobs in Jeddah
- Branch Manager Jobs in Jeddah
- Host Jobs in Jeddah
- Other Job Fields in Riyadh
- Barista Jobs in Riyadh
- Receptionist Jobs in Riyadh
- Data Entry Agent Jobs in Riyadh
- Branch Manager Jobs in Riyadh
- Host Jobs in Riyadh
- Food & Beverage Crew Member Jobs in Riyadh
- General Accountant Jobs in Riyadh
- Branch Supervisor Jobs in Riyadh
- Cosmetics and Toiletries Seller Jobs in Riyadh
- Administrative Assistant Jobs in Riyadh
- Explore Jobs Across Saudi Arabia
- Seller of Flowers and Plants Jobs in Riyadh
- Branch Manager Jobs in Hail
- Financial Manager Jobs in Al Jubail
- Human Resources Clerk Jobs in Ad Duwadimi
- Branch Manager (Retail Store) Jobs in Jeddah
- Cost Accountant Jobs in Riyadh
- Internal Audit Manager Jobs in Al Khobar
- Host Jobs in Medina
- Cashier Jobs in Bishah
- Sales Engineer Jobs in Dhahran