Operations Manager

About The Operations Manager Role

The Chain, a leading hospitality and F&B organization, is seeking an experienced Operations Manager. This full-time role is based in Riyadh, Saudi Arabia, and involves overseeing multi-unit or large-scale operations to drive performance, consistency, profitability, and guest satisfaction across assigned business units.

Key Responsibilities

• Oversee the operational performance of assigned restaurants, outlets, or business units.
• Develop and implement operational standards, procedures, and performance controls.
• Monitor revenue, profitability, labor cost, food cost, productivity, and operational KPIs.
• Lead restaurant managers and support the development of high-performing teams.
• Ensure consistent service quality, food standards, brand compliance, and guest experience.
• Identify operational gaps and implement practical improvement plans.
• Support new openings, expansion projects, and operational readiness when required.
• Work closely with finance, HR, procurement, marketing, culinary, and senior management teams.

Candidate Requirements

• Minimum of 10 years of relevant hospitality or F&B experience, including senior operational responsibility.
• Previous experience in Saudi Arabia, the United Arab Emirates, Qatar, or another established hospitality market.
• Bachelor’s degree in Hospitality Management, Business Administration, Operations Management, or a related field.
• Experience with premium restaurant groups, luxury hotels, international brands, or high-volume F&B operations.
• Proven multi-unit or large-scale operational management experience.

Required Skills

• Strong knowledge of P&L management, budgeting, cost control, workforce productivity, and performance analysis.
• Excellent leadership, stakeholder-management, and decision-making skills.
• Clear career progression, professional stability, and a strong record of measurable results.

Work Location

This position is based in Riyadh, Saudi Arabia, and is a full-time role within The Chain organization.

Application Process

Qualified candidates are invited to apply. Salary details will be discussed during the interview process.