Operations Officer📣 Job Ad

Join Our Team as an Operations Officer!
The Trade Bank of Iraq (TBI) Saudi Arabia is looking for a dedicated Operations Officer to enhance our daily banking operations in the Riyadh branch. This role is essential in ensuring efficiency and compliance within our operations department.

Key Responsibilities:

• Execute daily banking transactions and perform data entry on core banking systems.
• Process payments including SARIE, SWIFT, Treasury, and SADAD accurately and efficiently.
• Maintain records, documentation, and transaction logs.
• Support reconciliations and operational reporting.
• Ensure compliance with internal procedures and SAMA requirements.
• Assist in handling customer requests and internal coordination.

Applicant Requirements:

• Education: Bachelor’s degree in Business, Finance, Banking, or a related field.
• Experience: Minimum 1–2 years in banking operations or data entry roles.
• Skills: High attention to detail, basic knowledge of banking operations and payment systems, ability to follow procedures, and strong organizational and communication skills.

Interested candidates should submit their resume detailing their qualifications and experience. The closing date for applications is 16th April 2026.

Join Lumi as an Operations Control Officer!
We are looking for a proactive and detail-oriented Operations Control Officer who will act as the central control point for operational requests. In this role, you will ensure efficient ticket handling, SLA adherence, and seamless coordination across the Call Center, branches, and internal departments, while driving service excellence and continuous improvement.

Key Responsibilities:

• Manage all operational and back-office tickets (internal and external), ensuring timely resolution within SLAs.
• Act as the central control point for requests by validating, redirecting, or escalating when required.
• Handle customer complaints and escalations across non-call channels, ensuring proper resolution and documentation.
• Coordinate with branches, IT, and internal teams to ensure smooth and efficient service delivery.
• Monitor SLA performance and identify bottlenecks or delays in ticket handling.
• Prepare daily and weekly reports, analyzing trends and highlighting recurring issues.
• Provide actionable insights and recommendations to improve operational performance.
• Identify workflow inefficiencies and support process improvement and automation initiatives.
• Ensure quality, accuracy, and compliance with internal policies and procedures.

Requirements:

• Bachelor’s degree in Business Administration or a related field.
• 3–6 years of experience in Customer Service or operations.
• Strong communication and problem-solving skills.

Tasks and Responsibilities: - Follow up on orders and execute daily operations accurately and efficiently. - Deal with customers professionally and build long-term relationships. - Achieve sales targets and work according to specified performance indicators. Skills: - Previous experience in operations, sales, or customer service. - Excellent communication skills and a high ability to persuade and negotiate. - Proficient in using computers and Microsoft Office programs, especially PowerPoint. - Professional discipline, commitment to teamwork, and achieving results. 5 working days and 2 days off Annual leave of 30 days Medical insurance