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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Lumi as an Operations Control Officer!
We are looking for a proactive and detail-oriented Operations Control Officer who will act as the central control point for operational requests. In this role, you will ensure efficient ticket handling, SLA adherence, and seamless coordination across the Call Center, branches, and internal departments, while driving service excellence and continuous improvement.

Key Responsibilities:
  • Manage all operational and back-office tickets (internal and external), ensuring timely resolution within SLAs.
  • Act as the central control point for requests by validating, redirecting, or escalating when required.
  • Handle customer complaints and escalations across non-call channels, ensuring proper resolution and documentation.
  • Coordinate with branches, IT, and internal teams to ensure smooth and efficient service delivery.
  • Monitor SLA performance and identify bottlenecks or delays in ticket handling.
  • Prepare daily and weekly reports, analyzing trends and highlighting recurring issues.
  • Provide actionable insights and recommendations to improve operational performance.
  • Identify workflow inefficiencies and support process improvement and automation initiatives.
  • Ensure quality, accuracy, and compliance with internal policies and procedures.

Requirements:
  • Bachelor’s degree in Business Administration or a related field.
  • 3–6 years of experience in Customer Service or operations.
  • Strong communication and problem-solving skills.

Requirements

  • Requires 2-5 Years experience

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Qsas | A PIF Company

Full-time
Join Us as an Operations & Facilities Senior Officer!

Are you a highly organized and proactive individual ready to take on a pivotal role in overseeing project operations, facility management, and health & safety compliance? Join Qsas, a Public Investment Fund company dedicated to crafting unforgettable immersive experiences inspired by history, culture, and heritage.

Key Responsibilities:
  • Project Operations Management: Oversee planning, execution, and monitoring of projects to ensure timely delivery within scope and budget.
  • Facility Management: Manage daily operations, ensuring facilities are functional, safe, and compliant with regulations.
  • Health & Safety Compliance: Develop policies, conduct audits, and ensure adherence to safety regulations.

Qualifications & Experience:
  • Bachelor’s degree in engineering, Facilities Management, Business Administration, or related field.
  • 4+ years in operations, facility management, and health & safety roles.
  • Knowledge of HSE standards and project management.
Become part of a team that blends storytelling and innovative technology to create captivating experiences. Apply now to shape the future with us!

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    •    Monitor the site's basic service needs (electricity, water, maintenance) and coordinate with the relevant authorities
    •    Coordinate with security guards to organize entry and exit
    •    Receive external visitors and organize the receipt of orders and suppliers
    •    Coordinate to receive field visits from government entities
    •    Contribute to implementing security and safety procedures at the site
Requirements:
    •    One year or more of experience in a similar field
    •    Good communication and organizational skills
    •    Ability to handle multiple tasks at once
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Operations Lead (مشرف تشغيل) – An opportunity to lead growth in a startup application

📍 Riyadh
🚀 Work directly with the founder

About Marah:
Marah is an application that connects livestock breeders, butcheries, poultry, and fish with customers on one platform. We are in a growth phase and are preparing for a larger launch and strong growth.

What are we looking for?
We are looking for a practical and operationally smart person, capable of managing daily operations and turning it into a real growth machine.

The real challenge:

* Increase daily orders within 60 days
* Improve customer experience and reduce errors to less than 5%
* Activate suppliers and increase the number of active ones

Your responsibilities:

* Manage daily operations for orders
* Direct coordination with suppliers and improve their performance
* Solve operational problems quickly
* Suggest and implement continuous improvements
* Build a clear operating system (SOP + reports)

We are looking for someone:

* With experience in applications / logistics / marketplace
* Who has worked on real growth (not just follow-up)
* Quick in decision-making
* Loves challenges and works under pressure
* Values achievement more than the title

Benefits:

* Salary 7,000 – 9,000 SAR
* Performance-related incentives (linked to the number of orders and quality of operations)
* Opportunity for promotion to Operations Manager within 6–12 months
* Work in a fast-paced environment with a direct impact on the company's growth

📩 To apply:
Send us:

* Your experience in operations
* A real example of an operational problem you solved
* How you could increase orders in an application like Marah

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