Operations Specialist

About Globant

Globant is a strategic partner to leading global companies, supporting their business process transformation. The company focuses on enhancing business development and enterprise solutions for a digital future, leveraging a diverse team across more than 30 countries. Globant creates digital products that connect businesses and consumers through AI technology and creativity, aiming to drive positive digital transformation globally.

The Role of Senior Operations Specialist

Globant is seeking a Senior Operations Specialist to manage commercial health, client billing governance, and delivery operations. This full-time role is based in Riyadh, KSA, and focuses on technology and IT consulting accounts. The specialist will report directly to the Operations Director and will be responsible for bridging delivery teams and client commercial stakeholders. The position requires 5-10 years of experience in a relevant field.

Key Responsibilities

• Manage the monthly billing cycle from beginning to end, including validating consultant timesheets and delivery milestones.
• Track client purchase order (PO) consumption and resolve invoicing disputes to reduce Days Sales Outstanding (DSO).
• Govern contract mechanisms across Time & Materials, Fixed Capacity, and Managed Services structures.
• Coordinate change requests (CRs), scope extensions, and commercial rate card renewals.
• Collaborate with account delivery leads to monitor project actuals against forecasts.
• Track account gross margins, billable utilization, and resource pyramid/location mix.
• Develop operational and financial dashboards using Advanced Excel and Power BI.
• Integrate modern AI tools (ChatGPT, Claude, Copilot) to streamline recurring operational reporting workflows.

Required Experience and Skills

• 5-10 years of experience in operations, finance, or a related commercial role.
• Proficiency in managing end-to-end billing cycles, PO burn, and invoice collections.
• Experience with contract governance and delivery margin optimization.
• Advanced skills in Excel and Power BI for operational and financial reporting.
• Familiarity with AI tools such as ChatGPT, Claude, or Copilot for workflow automation.

Work Location

This full-time position is based in Riyadh, Kingdom of Saudi Arabia.

Application Process

Further details regarding the application process will be provided upon inquiry. Salary for this position will be disclosed during the recruitment process.