Program Manager (PMO)📣 Job Ad

About the Role

PayTech Group is seeking a Program Manager (PMO) to lead the Debit Diversification Program in Saudi Arabia. This role, situated within the Consulting & Analytics function, aims to significantly increase credit and prepaid card penetration among existing Debit Cardholders. The Program Manager will be responsible for overseeing key program activities, including the recruitment and management of telesales teams, comprehensive sales training, and performance tracking.

This is a contract, on-site position based in Riyadh, Saudi Arabia, with an initial contract duration of 6 to 12 months. The ideal candidate will possess substantial program management experience, particularly within the financial services sector, and a demonstrated ability to achieve results in a dynamic environment.

Key Responsibilities

• Oversee the end-to-end Debit Diversification Program, ensuring timely and successful delivery of all program components.
• Recruit, train, and manage telesales agents (4-6 per bank) to support seven leading banks in KSA in driving incremental outbound sales.
• Implement and manage robust tracking systems to measure the effectiveness of sales activities and the program's overall impact.
• Develop detailed reports and standardized templates for program updates to ensure clear and consistent communication with stakeholders.
• Engage proactively with key stakeholders from leading banks in Saudi Arabia to facilitate program execution and maintain strong working relationships.
• Coordinate with the Consulting & Analytics team to schedule and conduct in-person sales training sessions for branch and direct sales staff.
• Organize and manage sales competitions and incentive programs to motivate sales teams and align with program objectives.
• Oversee the program budget, ensuring efficient resource allocation and cost-effectiveness.

Qualifications and Requirements

• A minimum of 7 years of professional experience in program management, with a preference for experience in the financial services industry.
• Demonstrated strong leadership skills, including proven experience in team management and development.
• Excellent analytical skills with a track record of making data-driven decisions.
• Proficiency in utilizing reporting tools and project management software.
• Fluency in both Arabic and English is essential.
• Strong capabilities in stakeholder management and engagement.
• A Bachelor's degree in Finance, Business, Computer Science, Information Technology, or a closely related field is mandatory; a Master's degree is preferred.
• Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry is required.
• Regional experience, including successful navigation of a fast-paced matrix organization, is necessary.
• Excellent communication skills in both English and Arabic, encompassing written, verbal, and presentation abilities.
• The ability to analyze data, troubleshoot payment issues, optimize processes, and make informed, data-driven decisions.
• A good understanding of payment systems, digital platforms, system workflows, security basics, and relevant industry technologies.
• An understanding of regional regulations across financial services or payment networks.

Required Skills

• Program Management
• Team Management and Development
• Data-driven Decision-Making
• Reporting Tools
• Project Management Software
• Stakeholder Management and Engagement
• Sales Training
• Payment Systems
• Digital Platforms
• System Workflows
• Security Basics
• Industry Technologies
• Regional Regulations

Work Environment

This is a contract, on-site position located in Riyadh, Saudi Arabia. The contract duration is for 6 to 12 months. The role requires working within a fast-paced matrix organization and necessitates regional experience.