Quality Specialist

• Quality & Compliance:
  • Develop, implement, and update quality policies, procedures, and service standards.
  • Establish KPIs for supervisors, inspectors, and cleaning staff to ensure consistent service quality.
  • Conduct regular field audits and inspections to evaluate compliance with standards.
  • Prepare quality reports and recommend continuous improvement initiatives.
  • Monitor adherence to health & safety regulations and company guidelines.
  • Handle customer quality-related complaints, analyze root causes, and implement corrective actions.
• Training & Development:
  • Design and deliver training programs covering supervisory and inspection skills, professional cleaning techniques, safe use of cleaning materials and equipment, and quality and safety standards.
  • Conduct onboarding training for new employees.
  • Measure training effectiveness through pre- and post-performance evaluations.
  • Develop operational manuals, SOPs, and training materials tailored to cleaning operations.
• Continuous Improvement:
  • Analyze operational data to identify improvement opportunities.
  • Support the operational team in enhancing service delivery and reducing errors.
  • Propose innovative solutions to improve productivity and service quality.

• Bachelor’s degree in Business Administration, Quality Management, or related field.
• Minimum 5 years of experience in quality or training roles, preferably within cleaning services or facilities management.
• Strong knowledge of quality standards (*, ISO 9001) and safety protocols.
• Excellent training, communication, and field supervision skills.
• Proficient in Microsoft Office and operational reporting.
• Ability to work in field environments and manage daily follow-up.

• CBHQ certification (mandatory)
• Strong experience with CBAHI standards and accreditation preparation
• Ability to conduct gap analysis, internal audits, and implement corrective action plans
• Develop and review policies and procedures to align with CBAHI requirements
• Flexible job title (Manager or Specialist)
• Availability to work part-time

• Support and oversee the implementation of CBAHI standards
• Prepare the facility for CBAHI surveys and assessments
• Monitor quality indicators for continuous improvement

We are seeking a professional Receptionist to serve as the first point of contact for our organization, greeting visitors and clients with a warm and welcoming demeanor while managing front desk operations efficiently. The ideal candidate will handle incoming calls, schedule appointments, manage correspondence, and maintain accurate visitor logs while ensuring the reception area remains organized and presentable at all times. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively while providing exceptional customer service and administrative support to various departments within the company.