Quality Specialist📣 Job Ad

Join PIONEER Engineering Consultancy as a Quality Specialist!
We are looking for a dedicated professional to implement and monitor quality assurance and quality control systems within our organization. This is an excellent opportunity to work in a dynamic environment where you can make a significant impact.

Key Responsibilities:

• Develop QA/QC plans
• Conduct inspections and audits
• Ensure ISO compliance
• Prepare quality reports

Qualifications:

• Bachelor’s Degree in Engineering
• Minimum 7 years of experience
• ISO Certification

Join Our Team as a Health Quality Specialist!
At Eram Talent, we are dedicated to bridging the gap between skilled professionals and leading companies. We are currently looking for a passionate Health Quality Specialist to enhance our team in Saudi Arabia.

Role Overview:
The Health Quality Specialist plays a critical role in ensuring high standards of quality, compliance, and governance within KAUST Health. This position involves the development and oversight of clinical quality assurance initiatives, adherence to regulatory standards, and collaboration across departments to maintain best practices and accreditation.

Key Responsibilities:

• Support the development and implementation of quality, governance, and clinical risk management frameworks.
• Assist in creating and revising policies, procedures, and protocols to meet regulatory and accreditation standards.
• Ensure compliance with JCI, CBAHI, and other accreditation requirements across all departments.
• Conduct and support internal audits, performance assessments, and patient safety walks.
• Analyze audit findings, KPIs, and incident reports to identify trends and areas for improvement.
• Support Root Cause Analysis (RCA) and incident investigation processes.
• Participate in patient safety initiatives and promote a proactive safety culture.
• Provide operational and clinical support to the School Health Office, nursing teams, and relevant committees.
• Engage with internal and external stakeholders to promote quality and contract compliance.
• Oversee and support quality control initiatives at the Family and Child Support Centre (FCSC), including audits and action plans.

Requirements:

• Bachelor’s degree in Nursing or a medical-related specialty.
• Minimum 5 years of relevant healthcare experience.
• At least 3 years in quality, governance, or accreditation-related roles.
• Preferred experience in a healthcare environment in Saudi Arabia.
• Strong knowledge of quality improvement methodologies and clinical governance practices.
• Direct experience with JCI, CBAHI, or other healthcare accreditation processes.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to build effective working relationships across departments and teams.
• Excellent verbal and written English proficiency.

Join Our Team as a Quality Specialist!
Keeta is committed to helping people eat better and live better through our innovative food and consumer product delivery services. Since our inception in 2023, we have been focused on creating value for the communities we serve and enhancing experiences for our customers and courier partners alike.

What You'll Do:

• Evaluation & Monitoring: Systematically monitor and evaluate agent interactions across email, chat, and voice calls. Identify failures and recommend action plans to communicate results.
• Coaching & Feedback: Provide constructive feedback to agents and participate in coaching sessions to enhance skills. Conduct calibration sessions for quality assessment consistency.
• Quality Assurance Contribution: Develop and maintain quality assurance standards, identify performance trends, and support operations as needed.
• Training Support: Work with the training team to identify needs based on monitoring findings and assist in developing training programs.
• Performance Reporting: Present insights to management and generate reports on quality metrics and customer satisfaction.
• Compliance & Best Practices: Ensure compliance with industry standards and promote a culture of quality within customer service.

What We Need From You:

• Proven experience (typically 2+ years) in a quality assurance role or senior agent role in a contact center environment.
• Fluency in Arabic & English; knowledge of Mandarin is a plus.
• Strong understanding of quality assurance methodologies.
• Experience with monitoring interactions and designing scorecards.
• Excellent analytical, problem-solving, and communication skills.
• Familiarity with quality monitoring tools and CRM systems.
• Ability to work independently and collaboratively.
• Passion for delivering exceptional customer experience.

Why Join Us?
Be a part of Keeta's journey in shaping operational strategies that drive our success. Collaborate with professionals globally and play a key role in crafting impactful strategies that enhance customer experience. We look forward to having you on our team and embarking on this exciting journey together!