Quality Specialist📣 Job Ad

Join PIONEER Engineering Consultancy as a Quality Specialist!
We are looking for a dedicated professional to implement and monitor quality assurance and quality control systems within our organization. This is an excellent opportunity to work in a dynamic environment where you can make a significant impact.

Key Responsibilities:

• Develop QA/QC plans
• Conduct inspections and audits
• Ensure ISO compliance
• Prepare quality reports

Qualifications:

• Bachelor’s Degree in Engineering
• Minimum 7 years of experience
• ISO Certification

Join Asl Al Burger as a Quality Specialist!
Asl Al Burger is dedicated to creating authentic Saudi burgers with a commitment to quality, sustainability, and customer satisfaction. We are looking for a passionate Quality Specialist to ensure that our operations meet the highest food safety and quality standards.

Key Duties and Responsibilities:

• Field Audits and Inspections: Conduct scheduled and surprise quality inspections across branches and document findings.
• Food Safety and Hygiene: Ensure proper food storage, preparation, and handling practices are maintained.
• Audits and Reporting: Prepare periodic quality audit reports and propose operational improvements.
• Training and Awareness: Conduct training for supervisors and branch managers on compliance requirements.
• Administrative Compliance: Adhere to approved policies and represent the company during inspections.

Qualifications and Experience:

• A diploma or bachelor’s degree in Food Safety, Quality, Food Science, or related field.
• Minimum of 2 years’ experience in quality or food safety in the food service sector.
• Knowledge of HACCP and local food safety regulations.

Skills and Competencies:

• Strong attention to detail and analytical skills.
• Effective communication and reporting skills.
• Time management and prioritization skills.

We pride ourselves in providing a positive work environment that supports innovation and quality. If you are ready to become a part of our growing team in Riyadh and are excited about food safety and quality assurance, we want to hear from you!

Join Our Team as a Quality Specialist!
Keeta is committed to helping people eat better and live better through our innovative food and consumer product delivery services. Since our inception in 2023, we have been focused on creating value for the communities we serve and enhancing experiences for our customers and courier partners alike.

What You'll Do:

• Evaluation & Monitoring: Systematically monitor and evaluate agent interactions across email, chat, and voice calls. Identify failures and recommend action plans to communicate results.
• Coaching & Feedback: Provide constructive feedback to agents and participate in coaching sessions to enhance skills. Conduct calibration sessions for quality assessment consistency.
• Quality Assurance Contribution: Develop and maintain quality assurance standards, identify performance trends, and support operations as needed.
• Training Support: Work with the training team to identify needs based on monitoring findings and assist in developing training programs.
• Performance Reporting: Present insights to management and generate reports on quality metrics and customer satisfaction.
• Compliance & Best Practices: Ensure compliance with industry standards and promote a culture of quality within customer service.

What We Need From You:

• Proven experience (typically 2+ years) in a quality assurance role or senior agent role in a contact center environment.
• Fluency in Arabic & English; knowledge of Mandarin is a plus.
• Strong understanding of quality assurance methodologies.
• Experience with monitoring interactions and designing scorecards.
• Excellent analytical, problem-solving, and communication skills.
• Familiarity with quality monitoring tools and CRM systems.
• Ability to work independently and collaboratively.
• Passion for delivering exceptional customer experience.

Why Join Us?
Be a part of Keeta's journey in shaping operational strategies that drive our success. Collaborate with professionals globally and play a key role in crafting impactful strategies that enhance customer experience. We look forward to having you on our team and embarking on this exciting journey together!