Restaurant Supervisor

About the Role

Bateel International is seeking a Restaurant Supervisor to join their team in Riyadh, Saudi Arabia. This full-time role involves supporting the Café management team in the day-to-day operations, ensuring the delivery of the highest standard of food and beverage quality. The Supervisor acts as a brand ambassador, focused on providing exceptional service and a personalized guest experience.

Key Responsibilities

• Consistently create a warm, thoughtful, and sincere guest experience through a personalized approach and attention to detail.
• Understand and anticipate customer needs, making every guest feel unique and valued.
• Confidently provide solutions to guest queries or complaints, escalating issues to the duty manager when appropriate.
• Oversee guest orders and assist with cashiering and invoicing.
• Perform routine checklists, set up, and organize the floor before and after each shift according to side station standards.
• Oversee cleaning as per schedules and duty manager instructions.
• Adhere to all service standards and procedures, including SOP and HACCP guidelines.
• Understand profitability maximization and cost control to assist management in achieving targets.
• Stay informed about all Company products, services, and activities to promote offerings and respond to guest inquiries.
• Undertake accurate monthly inventories of all Café stock.
• Ensure efficient purchasing, issuing of supplies, stock control, and inventory control, and prepare departmental reports when necessary.
• Supervise team member performance, providing constructive feedback for continuous improvement.
• Conduct team briefings in the absence of Café management to ensure colleagues are informed of communications.
• Ensure proper staffing of the Café and arrange cover as needed.
• Play an integral part in the training of new team members.
• Uphold quality and pride in work, self, and the Café, ensuring adherence to grooming guidelines for self and team members.
• Maintain the presentation and effectiveness of the Café by ensuring high standards of food and product quality, equipment, floor organization, and cleanliness.
• Take responsibility for the health, safety, and welfare of all guests, colleagues, and self.
• Comply with and enforce all hygiene, sanitation, and food safety guidelines in line with Company policies and local regulations.

Qualifications and Experience

• 2-5 years of experience in a similar role within the restaurant or hospitality industry.
• Demonstrated ability to manage day-to-day operations of a food and beverage outlet.
• Strong understanding of service standards, policies, and procedures.
• Proficiency in inventory management, stock control, and basic administrative tasks.
• Experience in supervising and training team members.
• Knowledge of health, safety, and food hygiene regulations.

Brand Values

The successful candidate will embody and advocate the Bateel values:

• Quality
• Innovation
• Authenticity
• Integrity

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic Café environment focused on high standards of service and product quality.