Retail Manager📣 Job Ad

About the Retail Manager Role

Chalhoub Group, a prominent luxury retailer in the Middle East for over seventy years, is seeking a Retail Manager to oversee operations in Riyadh. This role is responsible for maximizing the commercial performance of retail shops and ensuring an exceptional guest experience. The Retail Manager acts as a key liaison between back-office functions and a network of stores, conducting continuous audits and implementing corrective actions to drive business success.

Key Responsibilities

• Ensure Store Directors/Managers achieve optimal commercial performance and deliver superior guest experiences.
• Establish and maintain a strong connection between the back office and the retail network.
• Conduct regular audits of store operations and implement necessary corrective solutions.
• Cascade brand strategy effectively throughout the assigned retail network.
• Collaborate with the Marketing department to ensure full implementation of marketing and Customer Experience (CX) strategies.
• Implement brand guidelines, adapting them to specific market requirements.
• Develop and agree on an annual sales calendar with the commercial team.
• Control discounts and margins to ensure consistent business profitability.
• Monitor sales figures per product line and current stock levels (Sell-Out).
• Manage potential stock shortages and reverse orders, and communicate status to the merchandising team.
• Record, monitor, and analyze market trends and competitor activities.
• Prepare quantitative and qualitative reports for the commercial team using market study data and internal systems.
• Define sales targets for each sales team member.
• Manage the Profit and Loss (P&L) statement for the brand.
• Monitor brand performance and provide actionable recommendations.
• Manage organizational resources within budget constraints.
• Provide timely, thorough, and accurate financial information to management.
• Coach team members to ensure knowledge transfer and foster a positive work environment.
• Monitor team performance and provide formal and informal feedback and appraisals to enhance efficiency.

Qualifications and Experience

The ideal candidate will possess 5 to 10 years of relevant experience in retail management. A strong understanding of brand strategy, commercial operations, and financial management, including P&L responsibility, is essential. Experience in implementing marketing and CX strategies, along with the ability to analyze market trends and competitor activities, is required.

About Chalhoub Group

Chalhoub Group is a hybrid luxury retailer with a presence across the Middle East, operating over 10 owned brands and distributing more than 400 international names in fashion, beauty, jewelry, watches, eyewear, and art de vivre. The Group champions a people-first culture, emphasizing diversity, equity, and inclusion, alongside forward-thinking and future-proofing initiatives. With over 16,000 professionals across eight countries, Chalhoub Group integrates sustainability into its core strategy, focusing on people, partners, and the planet.

Work Environment

This is a full-time position based in Riyadh. Chalhoub Group is committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. The Group offers opportunities for professional growth and development through enriching experiences and exposure to various assignments.