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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Rawaj-HCM is seeking a Retail Pro POS Technical Consultant to join its team in Riyadh, Saudi Arabia. This role is responsible for the implementation, customization, integration, and support of the Retail Pro Point-of-Sale (POS) system across retail operations. The consultant will utilize technical expertise and knowledge of retail systems to ensure seamless POS functionality, effective integration with enterprise applications, and high-quality support for store operations. This position is suited for a professional focused on contributing to analytics and data solutions within the retail industry, playing a key role in the efficiency of the retail technology infrastructure.

Key Responsibilities

  • Design, configure, and deploy Retail Pro POS (Retail Pro Prism) across multiple store locations.
  • Customize POS workflows, screen layouts, receipts, and system settings according to specific business requirements.
  • Manage system upgrades, patches, and enhancements with minimal disruption to business operations.
  • Oversee the integration of Retail Pro POS with enterprise systems, including ERP, CRM, loyalty platforms, eCommerce platforms, and payment gateways.
  • Ensure accurate and timely synchronization of sales, inventory, promotions, and customer data across all integrated systems.
  • Collaborate with internal IT teams and external vendors to resolve integration and data-related issues.
  • Provide expert technical support and act as the primary escalation point for POS-related incidents.
  • Monitor system performance, troubleshooting transaction, replication, and connectivity issues.
  • Conduct regular system health checks and implement preventive maintenance.
  • Lead and manage POS implementation projects, including store rollouts and system migrations.
  • Coordinate with various business functions such as Finance, Supply Chain, and Store Operations.
  • Maintain comprehensive system documentation and support business continuity initiatives.

Qualifications and Requirements

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • A minimum of 5 years of experience in retail IT systems.
  • At least 2 years of hands-on experience with Retail Pro POS (Retail Pro Prism).
  • Proven experience integrating POS systems with ERP, CRM, loyalty platforms, and payment gateways.
  • Demonstrated experience managing POS implementations and rollouts across multiple stores.
  • Experience with large-scale retail transformation or digitalization projects is desirable.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to work effectively in fast-paced environments and manage multiple priorities.
  • A balance of technical proficiency and functional business knowledge.
  • Understanding of retail promotions, coupons, loyalty programs, and compliance requirements.

Technical Skills

  • Retail Pro POS and Retail Pro Prism expertise.
  • Proficiency in SQL and database management (Oracle and/or MySQL).
  • Experience with ERP, CRM, Loyalty systems, ECOM, and Payment gateways integration.
  • Knowledge of networking concepts (LAN, WAN, VPN, store connectivity).
  • Familiarity with scripting or programming languages (JavaScript and .NET) is preferred.
  • Strong analytical and troubleshooting capabilities.
  • Effective communication and stakeholder management skills.
  • Deep understanding of retail operations and POS workflows.
  • Experience with retail transformation and digitalization projects.

Additional Information

The role is a full-time position based in Riyadh, Saudi Arabia. Candidates are expected to have over 10 years of overall professional experience. Retail industry certifications or Retail Pro certifications are considered an advantage.


Requirements

  • Requires +10 Years experience

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