Sales & Account Management Senior Expert📣 Job Ad

About the Role

stc is seeking a Sales & Account Management Senior Expert to join their team in Riyadh. This full-time position requires 5-10 years of experience and focuses on driving sales performance and managing client relationships within the business-critical services sector.

Role Overview

The Sales & Account Management Senior Expert is responsible for implementing and maintaining operational governance frameworks across Specialized's Business-Critical services. This includes ensuring effective performance monitoring, compliance auditing, and documentation management. The role ensures alignment with internal Service Level Agreements (SLAs), regulatory requirements, and stc's approved policies and procedures.

Key Responsibilities

• Drive account planning and execution through sales representation, customer relations, market opportunity exploration, and sales operations monitoring to identify performance issues.
• Lead client interactions at an organizational level and communicate customer requirements to relevant stakeholders. Oversee customer service delivery and operations to ensure consistent customer satisfaction.
• Identify and develop new sales opportunities to achieve targets by cross-selling and up-selling, either directly or indirectly, to maximize revenue generation and meet financial objectives.
• Enable commercial excellence within the sector by developing comprehensive sales go-to-market strategies and sales plans, coordinating with supply chain and marketing functions for sales forecast analysis.
• Focus on building and maintaining long-term client relationships by providing excellent customer experiences in every interaction and prioritizing client interests in daily operations.
• Manage customer complaints from opening to closure of tickets, coordinating with relevant organizational functions to ensure accurate and timely resolution.

Qualifications and Experience

Candidates should possess a Bachelor's degree in Business Administration with a specialization in Sales (preferred), Engineering, or any related field. A minimum of 5 to 10 years of relevant experience is required for this role.

Work Location and Type

This is a full-time position based in Riyadh.