Sales Account Manager📣 Job Ad

About the Role

Galaxi Consulting Group is seeking a results-driven Sales Account Manager to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for managing and expanding business opportunities with strategic customers across the Kingdom. The ideal candidate will possess a strong combination of account management expertise, a proven track record in telecom solution sales, and exceptional relationship-building capabilities.

Key Responsibilities

• Serve as the primary point of contact for all assigned customer accounts, ensuring clear and consistent communication.
• Develop and execute comprehensive account growth strategies aimed at maximizing revenue and fostering long-term customer retention.
• Cultivate and maintain robust relationships with key customer stakeholders, engaging with both business and technical teams.
• Proactively identify new business opportunities within existing accounts and drive upselling and cross-selling initiatives to meet evolving client needs.
• Collaborate effectively with technical, delivery, and pre-sales teams to conceptualize and present customer-centric solutions.
• Prepare detailed account plans, accurate sales forecasts, compelling proposals, and competitive commercial offers.
• Lead contract negotiations and provide essential support to ensure successful deal closure.
• Continuously monitor customer satisfaction levels and ensure the successful delivery of services, addressing any concerns promptly.
• Drive revenue growth through the strategic sale of telecom and ICT solutions.
• Generate new opportunities for connectivity, managed services, cloud, data center, security, and digital transformation solutions.
• Develop and nurture strategic relationships with key decision-makers within client organizations.
• Maintain an active and well-managed sales pipeline to consistently achieve assigned sales targets.

Qualifications and Requirements

• Bachelor's Degree in Telecommunications, Engineering, Information Technology, Business, or a related field.
• A minimum of 5 to 10 years of progressive experience in Telecom Sales, Enterprise Sales, Account Management, or ICT Solution Sales.
• Demonstrated understanding of telecom infrastructure, networking principles, cloud technologies, data center operations, and managed services.
• Proven experience in successfully managing enterprise or strategic accounts.
• Excellent communication, negotiation, and presentation skills are essential for engaging with clients and internal teams.
• Fluency in both Arabic and English is required for effective communication within the Saudi market.

Required Skills

• Account Management
• Telecom Solution Sales
• Relationship Building
• Revenue Growth
• Customer Retention
• Upselling and Cross-selling
• Sales Forecasting
• Proposal Writing
• Commercial Offers Development
• Contract Negotiation
• Deal Closure
• Customer Satisfaction Management
• ICT Solution Sales
• Connectivity Solutions Expertise
• Managed Services Knowledge
• Cloud Solutions Understanding
• Data Center Solutions Familiarity
• Security Solutions Awareness
• Digital Transformation Concepts
• Sales Pipeline Management
• Strong Communication Skills
• Effective Negotiation Skills
• Proficient Presentation Skills
• Telecom Infrastructure Knowledge
• Networking Principles
• Cloud Computing Concepts
• Data Center Operations

Additional Information

Previous experience working with telecom operators, system integrators, ICT providers, or data center organizations is highly desirable. A strong network within the Saudi enterprise and government sectors, along with existing relationships with key stakeholders in the Saudi telecom ecosystem, will be a significant advantage. Key performance indicators for this role include: Revenue Growth, New Business Acquisition, Account Retention, Pipeline Generation, Customer Satisfaction, and Forecast Accuracy.