Sales Operations Manager

About the Role

NMR Group is seeking a Sales Operations Manager to join its team in Riyadh, Saudi Arabia. This full-time role requires a minimum of 8 years of experience in sales operations and focuses on optimizing sales processes, enhancing systems, and providing data-driven insights to support sales targets, growth, and profitability. The monthly salary for this position starts from SAR 15,000, based on experience and qualifications.

Role Purpose

The Sales Operations Manager will lead the sales operations function, ensuring efficient execution and effective follow-up of sales activities. The role involves developing operational plans, monitoring performance, and implementing improvements across various sales-related processes to drive overall sales effectiveness and achieve strategic objectives.

Key Responsibilities

• Develop and manage sales operations, establishing clear procedures for efficient execution and follow-up.
• Prepare operational sales plans, allocate targets, and monitor achievement in coordination with commercial leadership.
• Develop KPIs and performance dashboards, analyze results, and recommend actionable improvements.
• Manage Customer Relationship Management (CRM) systems, ensuring data accuracy and effective utilization.
• Monitor the sales pipeline and opportunities, prepare sales forecasts, and provide regular reports to senior management.
• Improve pricing, quotation, and approval processes in coordination with relevant departments.
• Optimize workflows from quotation to order fulfillment, working closely with Finance, Procurement, and Logistics.
• Analyze sales team productivity, identify development opportunities, and improve account and workload allocation.
• Develop and monitor commission and incentive structures in line with approved policies.

Qualifications and Requirements

• Bachelor’s degree in Business Administration or a related field.
• A minimum of 8 years of experience in sales operations, including experience in a managerial or leadership role.
• Demonstrated achievements in process improvement, productivity enhancement, and supporting sales growth.
• Advanced data analysis and reporting skills, with proficiency in Excel and CRM systems; knowledge of Power BI is preferred.
• Strong understanding of sales forecasting, pipeline management, pricing, and performance metrics.
• Proven ability to lead teams, manage change, and coordinate across departments.
• Excellent communication, problem-solving, and data-driven decision-making skills.

Experience Level

This role requires 5-10 years of professional experience, with a minimum of 8 years specifically in sales operations, including managerial or leadership responsibilities.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.