Senior Customer Solutions Consultant

About Unifonic

Unifonic operates in the Communication Platform as a Service (CPaaS) sector, focusing on business communication solutions. The company has been recognized as a Great Place to Work® and comprises over 400 employees dedicated to serving more than 5,000 customer-centric companies. Unifonic fosters a collaborative work environment that encourages creativity and new ideas. Employees are shareholders, contributing to the company's growth and mission.

The Sales Team

The Sales team at Unifonic is responsible for driving revenue while serving as trusted consultants to customers. This team includes specialists in account management, business development, and customer service. They collaborate with other departments to ensure that products and services align with customer needs. The company seeks individuals with a proven track record in sales, an aptitude for building relationships, and a commitment to customer support.

Role Overview: Senior Customer Solutions Consultant

As a Senior Customer Solutions Consultant based in Riyadh, Riyadh Province, you will facilitate customers' digital transformation through cloud communication solutions. This full-time role involves leading collaborations with virtual teams comprising sales, engineering, and support resources. You will be responsible for building and maintaining strong customer relationships, influencing long-term strategic direction, and acting as a trusted advisor. The role also includes driving executive-level engagement with CXOs and technology decision-makers. You will assist customers in evaluating their cloud communication strategies, recommending solutions aligned with their business and technical requirements, addressing deployment challenges, and ensuring successful adoption to enhance customer satisfaction. The position requires 4+ years of relevant experience.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop a working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and contribute to shaping relevant solutions.
• Support problem escalation and best-practice initiatives to assist clients and internal teams in utilizing Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely and organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Ensure a clear handover of won deals to the Customer Success team, providing context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as necessary to close deals.

Required Attributes

• Analytical Thinking and Problem-Solving: Ability to approach problems clearly, utilize data, and identify effective solutions.
• Ownership and Accountability: Readiness to take responsibility and ensure projects are completed.
• Communication: Capacity to explain ideas clearly and engage in active listening across teams.
• Collaboration: Aptitude for working effectively with others and supporting team objectives.
• Adaptability and Learning: Flexibility to adjust to change and continuously acquire new skills or tools.
• Mentorship and Knowledge Sharing: Willingness to support the growth of others and share expertise.
• Resilience: Ability to maintain composure under pressure and address setbacks constructively.
• Quality and Attention to Detail: Commitment to performing work meticulously and striving for continuous improvement.
• Advocacy and Innovation: Encouragement of best practices, efficiency, and new ideas.