
Senior Sales Manager📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Fairmont Hotels & Resorts is seeking a Senior Sales Manager to join the team at Fairmont Ramla Riyadh. This full-time position is responsible for driving hotel revenue through strategic sales plan development and execution. The role involves identifying new business opportunities, maintaining relationships with high-value clients, and managing key accounts within the luxury market segment. The Senior Sales Manager will collaborate with internal teams and clients to ensure a seamless guest experience, requiring a deep understanding of the luxury hospitality market.
Accor is committed to fostering an inclusive environment where individuals can find a career aligned with their personality, supporting continuous growth and learning. Join us in shaping the future of hospitality.
Key Responsibilities
- Develop and implement strategic sales plans to achieve revenue targets for rooms, meetings, events, and food & beverage within the luxury market.
- Identify and target new business opportunities across corporate, MICE (Meetings, Incentives, Conferences, and Exhibitions), leisure, and group markets.
- Monitor competitor activity and industry trends to identify new opportunities and adjust sales strategies.
- Collaborate with the Director of Sales to align sales efforts with overall hotel objectives.
- Cultivate and maintain long-term relationships with key clients, including corporate accounts, event planners, travel agencies, and VIP clients.
- Serve as the primary point of contact for key accounts, managing negotiations, contracts, and follow-ups.
- Ensure personalized and high-touch service for luxury clients, addressing their unique needs and preferences.
- Conduct regular client meetings and events to deepen relationships and maximize revenue opportunities.
- Generate and qualify new leads to expand the hotel's client base.
- Meet or exceed individual and team sales targets for room nights, events, and revenue.
- Participate in industry events, conferences, and trade shows to network and attract new business.
- Collaborate with the marketing team on promotional campaigns, advertising, and brand initiatives.
- Work closely with the Revenue Management team to ensure proper pricing, availability, and inventory management for sales.
- Coordinate with the operations team (front office, catering, F&B, etc.) to ensure the seamless execution of client events and bookings.
- Mentor and support junior sales team members, providing guidance and leadership.
- Ensure that all proposals, contracts, and correspondence are executed in a timely and professional manner.
- Prepare and present sales reports, forecasts, and performance analysis to senior management.
- Track and manage sales leads and opportunities using CRM systems (*, Opera, Salesforce, Delphi).
- Ensure accurate records of all client interactions, leads, and bookings.
- Maintain up-to-date knowledge of market conditions, competitor offerings, and industry best practices.
Qualifications and Requirements
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field. A Master's degree or professional certifications in sales or hospitality are preferred.
- Minimum of 5-7 years of experience in sales within the luxury hotel or hospitality industry, with a proven track record of achieving sales targets and managing key accounts.
- Proven experience in managing key accounts and high-value clients.
- Solid understanding of Corporate, MICE, and Leisure segments.
- Proficiency in CRM systems and hotel software (*, Opera, Delphi, Salesforce).
- Strong negotiation, communication, and relationship-building skills.
- Leadership experience with the ability to manage and develop a sales team.
- Fluency in English is required; additional languages are an advantage.
- Ability to think strategically and creatively, with excellent problem-solving skills.
- Strong understanding of the hotel industry, including MICE and leisure segments.
- Proficiency in Microsoft Office Suite.
- Ability to work under pressure and meet sales targets in a competitive environment.
Required Skills
- Sales Strategy & Planning
- Client Relationship Management
- Sales Execution & Lead Generation
- Team Collaboration & Support
- CRM systems and hotel sales software (*, Opera, Delphi, Salesforce)
- Negotiation Skills
- Communication and Interpersonal Skills
- Relationship-building
- Leadership
- Sales Reporting, Forecasting, and Performance Analysis
- Microsoft Office Suite
- Strategic Thinking
- Creative Thinking
- Problem-Solving
- Time Management
- Multitasking
- Analytical Thinking
Work Environment and Additional Information
This is a full-time position based in Riyadh, Riyadh Region, Saudi Arabia. The role requires flexibility for evening and weekend work, depending on client needs and industry events. Travel may be required to meet with clients or attend industry events. Fairmont Hotels & Resorts is committed to diversity and inclusion, aiming to attract, hire, and develop diverse talent.
The compensation includes a competitive salary and commission structure based on performance. A benefits package may include healthcare, retirement plans, travel discounts, and other perks.
Requirements
- Requires 5-10 Years experience
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