Shop Manager

About the Role

Sephora is seeking a Shop Manager to lead one of its stores in Riyadh, Saudi Arabia. This full-time role involves inspiring and leading a team, contributing to the company culture, and driving store performance. The Shop Manager will be responsible for enhancing client experiences, managing sales, overseeing operations, and developing the team.

Key Responsibilities

• Create positive customer experiences through client focus and collaboration, improving service and building relationships.
• Provide coaching and training to the team to meet commercial and operational KPIs, ensuring client satisfaction.
• Manage floor leadership segments, ensuring the sales floor is covered and the team is motivated.
• Utilize Sephora's tools and data (*, Love Meter, CEE) to analyze and propose action plans for enhancing customer experience.
• Develop strategic vision, sales, and budget strategies to drive results and maximize profitability.
• Identify, analyze, and forecast sales opportunities, ensuring consistent commitment to meeting objectives.
• Manage day-to-day store operations, driving operational initiatives, and ensuring profitability and efficiency.
• Optimize operations with the Retail Manager to ensure compliance with company policies and operational guidelines.
• Monitor stock availability, report low stock, and ensure visual merchandising, quality, animation, and marketing standards are met.
• Provide leadership and management that aligns with Sephora's vision and strategic direction.
• Establish monthly reports including competitor activities, analyze KPIs, and propose action plans for improvement.
• Develop and propose short- and long-term strategies to drive sales and maximize product performance.
• Motivate and develop the store team through daily coaching, observations, and business strategy.
• Identify, recruit, and develop talent, securing succession plans in collaboration with the Retail Manager and People department.
• Ensure team attendance at training sessions and follow-up on digital learning tool usage.

Qualifications and Experience

• 2-5 years of relevant experience in a leadership role within retail.
• Demonstrated ability to inspire and lead a team effectively.
• Proficiency in analyzing sales data and developing action plans.
• Strong understanding of retail operations and client service principles.
• Ability to work strategically and creatively to drive store performance.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role operates within a diverse and fast-paced retail environment, focusing on client satisfaction and team development.

Company Culture

Sephora fosters a culture that embraces authenticity and empowers employees through learning and growth opportunities. The work aims to provide fulfillment through client engagement and industry inspiration.

Application Process

Further details regarding the application process will be provided upon inquiry. Salary for this position is not disclosed.