Social Media and Customer Service Specialist (Junior)📣 Job Ad

About the Role

Sanofi is seeking a Customer Experience Specialist to join its General Medicines team. This full-time position, based in Saudi Arabia, will focus on enhancing customer satisfaction and sales performance within the pharmaceutical sector. The role involves ensuring compliance and identifying strategies to improve the customer journey.

As part of Sanofi's commitment to advancing healthcare delivery for chronic and specialty conditions, this role contributes to outcomes in areas such as diabetes, transplant, and immunology. The position is within an R&D-driven, AI-powered biopharma company focused on scientific innovation to improve lives.

Key Responsibilities

• Execute the Customer Journey & Experience strategy within the assigned area to ensure alignment with business unit objectives and deliver exceptional customer experiences.
• Act as the primary point of contact for product information and brand messaging, engaging healthcare professionals through both physical and virtual meetings across multiple channels.
• Develop dynamic customer profiles and segmentation based on digital habits and preferences, coordinating with Customer Support Leaders to create tailored engagement plans for key prescribers.
• Orchestrate hybrid and omnichannel campaigns, utilizing digital tools to enhance customer engagement and achieve sales targets.
• Implement and monitor individual customer journeys in collaboration with cross-functional teams, Centers of Excellence, and headquarters to drive continuous improvement.
• Maintain territory coverage plans and ensure customer information systems are up to date in compliance with Sanofi procedures.
• Support knowledge transfer to new team members regarding product knowledge, medical information, and territory management.

Qualifications and Requirements

• A Bachelor's degree in Pharmacy is required.
• Proven experience in customer-facing roles within pharmaceutical or healthcare settings, demonstrating the ability to drive sales performance and customer satisfaction.
• Experience within the Saudi Arabian job market is essential.
• 5-10 years of relevant experience is required.

Required Skills

• Expertise in Customer Journey & Experience strategy, product information, and brand messaging.
• Proficiency in building customer profiles, segmentation, understanding digital habits and preferences, and developing engagement plans.
• Experience with hybrid and omnichannel campaigns and leveraging digital tools to enhance customer engagement and achieve sales targets.
• Ability to implement and monitor customer journeys in collaboration with cross-functional teams.
• Skills in maintaining territory coverage plans and customer information systems.
• Strong product knowledge and medical information capabilities.
• Proficiency in territory management.
• Advanced digital and analytical capabilities, with the ability to translate data insights into actionable strategies.
• Experience with CRM systems and digital engagement platforms.
• Exceptional influencing and communication skills.
• Strong teamwork and an agile mindset.
• Demonstrated learning agility and growth orientation.

Work Location and Environment

This is a full-time position. The primary work location is Jiddah, Makkah, Saudi Arabia, with potential travel or coverage across Jeddah, Makkah, and Riyadh. Sanofi fosters a collaborative culture and offers opportunities for career development across functions and regions, supporting personal and professional well-being through inclusive, flexible workplaces. The company champions diversity, equity, and inclusion.

About the Role

TXM Solutions is seeking an experienced HSE Manager to lead and oversee all Health, Safety, and Environmental (HSE) initiatives across its project sites. This role is responsible for ensuring the protection of personnel, company assets, and the working environment through the implementation of robust HSE systems, adherence to regulatory compliance, and the promotion of a proactive safety culture. The position offers a career opportunity within a growing organization.

Key Responsibilities

• Lead the implementation and continuous improvement of HSE policies, procedures, and management systems across all project sites.
• Ensure strict compliance with all applicable local regulations, international industry standards, and specific project requirements.
• Monitor overall safety performance, identify areas for improvement, and drive initiatives to enhance safety metrics.
• Conduct comprehensive risk assessments, regular site inspections, audits, and safety reviews to proactively identify and mitigate potential hazards.
• Lead thorough investigations of all incidents, determine root causes, and implement effective corrective and preventive actions.
• Develop, review, and maintain essential HSE documentation, including method statements, lifting plans, permit-to-work systems, and emergency response procedures.
• Actively monitor site activities to ensure safe work practices are consistently adhered to by all personnel.
• Ensure the availability, proper use, and maintenance of Personal Protective Equipment (PPE), safety equipment, and emergency response resources.
• Oversee the safe operation of all plant, equipment, materials, and work activities to prevent accidents and injuries.
• Lead, mentor, and provide support to HSE Engineers, Safety Officers, and all site personnel, fostering a collaborative and safety-conscious team environment.
• Deliver essential HSE training, conduct toolbox talks, and implement awareness programs to promote a strong safety culture.
• Collaborate effectively with project teams, subcontractors, clients, and other stakeholders on all HSE-related matters.
• Prepare accurate and timely HSE reports, maintain comprehensive records, and track key performance indicators (KPIs).
• Analyze safety trends and performance data to recommend strategic improvements that enhance workplace safety and environmental protection.

Qualifications and Requirements

• Bachelor's Degree in Occupational Health & Safety, Engineering, Environmental Science, or a closely related field.
• Possession of a NEBOSH, NVQ, or equivalent recognized Occupational Health & Safety qualification.
• ISO 45001 and ISO 14001 certification or auditor qualification is highly preferred.
• Professional membership with IOSH or an equivalent professional body is advantageous.
• A minimum of 10 years of progressive HSE experience, with a significant portion dedicated to construction and/or MEP (Mechanical, Electrical, and Plumbing) projects.
• Demonstrated experience in successfully leading and managing HSE programs on large-scale, complex projects.
• A strong understanding of Saudi Arabian HSE regulations, relevant international standards, and industry best practices.

Required Skills

• Strong leadership and people management capabilities.
• Excellent communication, interpersonal, and stakeholder management abilities.
• Advanced proficiency in risk assessment methodologies and incident investigation techniques.
• In-depth knowledge of construction methodologies and MEP systems.
• Robust analytical, reporting, and problem-solving skills.
• Proficiency in English (written and spoken); knowledge of Arabic is advantageous.

Work Environment and Location

This is a full-time position. The initial assignment will be based in Jeddah, Saudi Arabia. Future project assignments may extend to other key locations within the Kingdom, including Jeddah and Riyadh.

About the Role

KitchenPark is transforming the food delivery sector by developing smart, fully equipped kitchens within underutilized properties. Our objective is to improve affordability, quality, and convenience for both restaurateurs and customers. We offer customized kitchen spaces designed to enable chefs and restaurant owners to enter or expand within the delivery market, supporting diverse cuisine types with adaptable solutions that scale with their business growth.

As an Account Executive, you will be central to driving our expansion by engaging with prospective partners and guiding them through the sales process. This is a full-cycle sales position where your success is directly linked to your efforts, from initial contact to closing deals. You will play a key role in assisting businesses in utilizing KitchenPark's solutions to foster their growth and succeed in the expanding online food delivery market.

Key Responsibilities

• Engage with prospects through phone, email, and in-person interactions within the Mid-Market-Enterprise Cuisine sector across Saudi Arabia, focusing on Riyadh, Al Khobar, Jeddah, and Dammam.
• Manage the complete sales cycle, from initial outbound outreach and interest generation to successfully closing agreements.
• Initiate conversations and build interest with potential partners regarding KitchenPark's offerings.
• Schedule meetings with potential partners to effectively advance the sales cycle.
• Develop a thorough understanding of clients' business objectives and demonstrate how KitchenPark can support their growth.
• Assess the potential value that sourced leads can bring to a business.

Qualifications and Requirements

• A minimum of 5 years of experience in a full-cycle sales role with direct quota-carrying responsibilities.
• A Bachelor's degree in a business-related field such as marketing, sales, finance, or economics.
• Demonstrated consultative selling skills, including intellectual curiosity and strong closing abilities.
• Excellent communication and interpersonal skills, effective in both face-to-face and remote interactions.
• A strong goal-oriented mindset, understanding that daily, weekly, and monthly activities directly contribute to achieving success.
• A robust work ethic, demonstrating a commitment to performing necessary actions for sales success.
• High levels of ambition, a strong drive to work diligently, and self-motivation.
• A results-oriented and detail-oriented approach to work.
• Resilience, with the ability to adapt, learn, and operate with a growth mindset.

Required Skills

• Sales
• Consultative Selling
• Communication
• Interpersonal Skills
• Goal-Oriented
• Work Ethic
• Self-motivated
• Results-oriented
• Detail-oriented
• Adaptability
• Growth Mindset

Work Location and Training

This full-time position is based in our Riyadh office. The role involves covering sales opportunities across Riyadh, Al Khobar, Jeddah, and Dammam within the Riyadh Region. Candidates will receive comprehensive product and sales training, including an initial 8-week shadowing period, to prepare them for the role.