Style Manager

About the Role

W Hotels is seeking a Style Manager for a full-time position in Riyadh. This role is responsible for overseeing the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry services, where applicable. The Style Manager works directly with employees to ensure guestrooms, public spaces, and employee areas are consistently clean and well-maintained, while also focusing on guest and employee satisfaction within the operating budget.

Housekeeping Operations and Budget Management

• Ensure timely and efficient communication of guest room status to the Front Desk.
• Conduct daily inspections of guestrooms.
• Prepare work assignments based on lists of rooms to be cleaned immediately and prospective check-outs.
• Manage inventory to ensure adequate supplies are available.
• Supervise and support an effective inspection program for all guestrooms and public spaces.
• Understand the financial impact of departmental operations and work to achieve or exceed budgeted goals.
• Ensure all employees have proper supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to confirm understanding.
• Oversee daily Housekeeping shift operations and ensure compliance with all policies, standards, and procedures.
• Participate in departmental meetings and communicate departmental goals clearly and consistently.

Human Resources Activities

• Utilize available on-the-job training tools for new room attendants and provide follow-up training as needed.
• Establish and maintain collaborative relationships with employees, ensuring similar interactions among staff.
• Schedule employees according to business demands and track time and attendance.
• Ensure employees understand expectations and operational parameters.
• Verify property policies are administered fairly and consistently, and disciplinary procedures align with Standard and Local Operating Procedures (SOPs and LSOPs).
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are implemented across all shifts.
• Participate in ongoing employee recognition initiatives.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns.
• Participate in employee progressive discipline procedures.
• Acknowledge successes and publicly recognize team member contributions.

Ensuring Guest Service Excellence

• Set a positive example for guest relations.
• Understand and uphold the brand's service culture.
• Contribute to the development and implementation of corrective action plans to enhance guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and promote continuous improvement.
• Respond to and resolve guest problems and complaints.
• Work to improve overall service performance.

About W Hotels

W Hotels operates with a mission to ignite curiosity and expand worlds, providing a unique experience for guests. The brand is recognized for reinventing luxury norms globally, driven by a spirit of innovation and responsiveness. The "Whatever/Whenever" service philosophy aims to bring guests' passions to life. W Hotels is part of the Marriott International portfolio of brands.

Commitment to Diversity and Inclusion

Marriott International is an equal opportunity employer committed to welcoming all individuals and providing access to opportunity. The company fosters an environment where the unique backgrounds of its associates are valued and celebrated, recognizing that the blend of culture, talent, and experiences is a significant strength. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other bases protected by applicable law.