Supervisor-Restaurant📣 Job Ad
in W Hotels
about 1 hour ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
W Hotels is seeking a Supervisor-Restaurant to join its team in Riyadh, Saudi Arabia. This full-time position is based in the Financial District and involves ensuring high standards of service within the hotel's dining establishments. The role contributes to delivering exceptional guest experiences and upholding the W Hotels mission.
Key Responsibilities
- Ensure staff collaboration to deliver optimal service and meet guest needs.
- Inspect staff grooming and attire, rectifying any deficiencies to maintain professional standards.
- Complete opening and closing duties, including setup, cleaning, and securing premises.
- Inspect storage areas for organization, proper use of FIFO principles, and cleanliness.
- Complete scheduled inventories and manage stock levels through requisitions.
- Monitor dining rooms for seating availability, service delivery, and guest safety.
- Complete work orders for necessary maintenance repairs.
- Assist management with hiring, training, scheduling, evaluation, counseling, discipline, motivation, and coaching of employees.
- Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Adhere to all company and safety/security policies and procedures, reporting accidents and unsafe conditions.
- Complete required safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain the confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.
- Assist individuals with disabilities and thank guests with appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with colleagues, supporting team goals.
- Listen and respond appropriately to employee concerns.
- Ensure adherence to quality expectations and standards.
- Identify, recommend, develop, and implement improvements for organizational efficiency, productivity, quality, safety, and cost-savings.
- Read and visually verify information in various formats, including small print.
- Visually inspect tools, equipment, or machines to identify defects.
Qualifications and Requirements
- High school diploma or *** equivalent.
- At least 2 years of related work experience.
- At least 1 year of supervisory experience.
Required Skills
- Teamwork and collaboration
- Guest service and customer relations
- Inventory management and control
- Maintenance repair coordination
- Hiring and staff recruitment
- Employee training and development
- Scheduling and workforce planning
- Employee counseling and performance management
- Employee discipline procedures
- Employee motivation and engagement
- Employee coaching and mentorship
- Adherence to safety and security policies
- Maintaining a professional appearance
- Confidentiality and data protection
- Asset protection and security
- Upholding customer service standards
- Effective communication (verbal and written)
- Problem-solving and decision-making
- Quality assurance and control
- Driving organizational efficiency
- Improving productivity
- Implementing cost-saving measures
Work Environment and Location
This is a full-time position located in the Financial District of Riyadh, Saudi Arabia. The role is not remote. The specific address is Area 1 Al Aqeeq Street, Riyadh, Saudi Arabia, 13519.
Requirements
- Requires 2-5 Years experience
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