Team Leader-Housekeeping📣 Job Ad

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and detail-oriented Team Leader-Housekeeping to join their team. This full-time position offers an opportunity to contribute to the guest experience W Hotels provides. As a Team Leader-Housekeeping, you will play a role in maintaining cleanliness and presentation standards across the hotel, ensuring guest satisfaction and operational efficiency.

W Hotels is part of the Marriott International portfolio and is dedicated to providing genuine life experiences. The company focuses on listening to and responding to guest needs, and reinventing luxury standards through its Whatever/Whenever service philosophy. This environment is suited for individuals who are original, creative, and forward-thinking.

Key Responsibilities

• Record the status of cleaned rooms on assignment sheets.
• Complete checklists to report on the cleanliness and condition of designated areas.
• Perform administrative tasks related to housekeeping operations.
• Identify room assignments and specific cleaning requirements for each space.
• Inspect guest rooms after they have been cleaned by housekeeping staff.
• Respond promptly to requests from guests and other departments.
• Enter guest rooms following established entry procedures, ensuring the room is vacant.
• Assist management in hiring, training, scheduling, appraising, and counseling employees.
• Reinforce disciplinary actions, motivate, and coach employees, serving as a role model in service delivery.
• Adhere to and enforce all hotel safety and security policies and procedures.
• Report maintenance issues, safety hazards, accidents, or injuries.
• Participate in required safety training and obtain necessary certifications.
• Maintain a clean and professional uniform and personal appearance.
• Respect the confidentiality of proprietary information and protect company assets.
• Support all colleagues and treat them with dignity and respect.
• Assist the team in achieving common goals and objectives.
• Comply with quality assurance expectations and standards.
• Move at a required pace to respond to workplace situations.
• Visually inspect tools, equipment, and machines for defects.
• Enter and retrieve work-related information using computers and point-of-sale systems.
• Grasp, turn, and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination.
• Reach for objects above the head and below the knees, including bending, twisting, pulling, and stooping.
• Move within confined, enclosed, or elevated spaces.
• Navigate sloped, uneven, or slippery surfaces.
• Ascend and descend service stairs and ramps.
• Utilize continuous manual dexterity and gross motor skills with frequent use of bilateral hand dexterity and excellent motor skills.
• Move, lift, carry, and place objects weighing up to 55 pounds (25 kg) without assistance, and objects over 55 pounds (25 kg) with assistance.
• Push and pull a loaded housekeeping cart and other work devices over sloped and uneven surfaces.
• Visually verify and interpret written documents.
• Stand, kneel, sit, or walk for extended periods or at a high frequency for a full shift.
• Listen and respond appropriately to guest and employee concerns.
• Use clear and courteous language in all communications.
• Perform all other duties as requested by managers that are within the scope of the role.

Qualifications and Requirements

• High school diploma or equivalent.
• At least 1 year of related work experience.
• No prior supervisory experience is required.

Required Skills

• Housekeeping
• Customer Service
• Teamwork
• Leadership

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role is within the Housekeeping & Laundry job category.

Marriott International is committed to providing equal employment opportunities, valuing diversity, and fostering an inclusive environment. The company strives to prevent discrimination based on protected characteristics, including disability, veteran status, and any other aspect covered by applicable law.