Technical Designer (Saudi National)📣 Job Ad

About SARA Group and the Role

SARA Group operates with a commitment to genuine communication and continuous improvement, fostering an environment that supports collaboration and growth. We are currently seeking a Technical Designer to join our team in Riyadh, Saudi Arabia. This is a full-time position open to Saudi Nationals with 2-5 years of relevant experience.

Role Purpose and Contribution

The Technical Designer is a key role within SARA Group, providing essential technical expertise across sales, operations, and customer experience. This position serves as the technical backbone of the coordination team, collaborating closely with sales teams, suppliers, warehouse personnel, and clients. The primary objective is to deliver accurate technical solutions, ensure seamless order execution, and provide comprehensive customer support, thereby contributing to operational excellence and customer satisfaction.

Key Responsibilities

• Provide technical support and product guidance to sales and coordination teams.
• Recommend suitable products and solutions based on customer requirements and project specifications.
• Support client meetings and site visits by offering technical clarification as needed.
• Prepare accurate technical proposals, quotations, and supporting documentation.
• Coordinate with suppliers and internal stakeholders to obtain pricing, product availability, and technical information.
• Review and update quotations in response to project changes and customer requirements.
• Handle product-related inquiries and provide timely after-sales support to customers.
• Coordinate with internal teams to resolve technical and operational issues efficiently.
• Conduct product training sessions to enhance product knowledge across the business.
• Share technical updates, product enhancements, and best practices with relevant teams.
• Utilize Microsoft Dynamics AX for inventory checks, order processing, tracking, fulfillment, and product transactions.
• Maintain accurate system records and ensure proper documentation throughout the order lifecycle.
• Collaborate with warehouse, procurement, operations, and sales teams to ensure smooth execution of customer orders.
• Identify opportunities for process improvement, enhanced customer experience, and operational efficiency.

Candidate Profile and Required Skills

The ideal candidate will possess 2-5 years of experience and demonstrate a strong aptitude for technical understanding and problem-solving. Key attributes include:

• Technical Expertise: Ability to thoroughly understand products and translate technical information into practical solutions.
• Customer Focus: Capacity to build trust by understanding customer needs and providing accurate, solution-oriented support.
• Attention to Detail: Commitment to producing accurate quotations, technical documentation, and system records.
• Collaboration & Communication: Effectiveness in working with cross-functional teams, suppliers, and customers to achieve optimal outcomes.
• Problem Solving: A solution-oriented approach to challenges, proactively resolving technical and operational issues.
• Smart Execution: Strong organizational skills, ability to manage multiple priorities, and ensure accurate and efficient project execution.
• Continuous Learning: Eagerness to expand technical knowledge and share expertise with colleagues.

System Proficiency

Proficiency in using Microsoft Dynamics AX is required for managing various aspects of the order lifecycle, including inventory, processing, tracking, and transactions.

Application Process

Candidates who meet the specified requirements are encouraged to apply for this full-time position in Riyadh, Saudi Arabia. Salary details will be discussed during the interview process.