Technical Support Specialist📣 Job Ad

About the Technical Support Specialist Role

CareerFirst Company is seeking a Technical Support Specialist to join our team in Riyadh. This full-time position focuses on providing essential technical and operational assistance for our e-learning platform, ensuring its seamless performance and effective utilization by all users.

Role Overview and Responsibilities

The Technical Support Specialist will be instrumental in maintaining the functionality and usability of our digital learning environment. This involves a range of duties aimed at supporting learners, instructors, and administrators in their engagement with e-learning solutions.

• Provide technical support for the Learning Management System (LMS) and other e-learning platforms.
• Troubleshoot and resolve technical issues related to user access, system functionality, and general platform usage.
• Manage user accounts, permissions, and platform settings to ensure appropriate access and configuration.
• Support the uploading, updating, and maintenance of e-learning content and courses.
• Monitor platform performance, identify potential issues, and report them to relevant internal teams.
• Assist users with platform navigation and provide guidance on effective use of e-learning tools.
• Prepare reports detailing platform usage, user activity, and encountered technical issues.
• Coordinate with IT departments and external vendors to resolve complex technical problems.
• Maintain comprehensive documentation of support procedures and solutions for future reference.

Required Qualifications

Candidates for this role should possess a foundational understanding of IT and educational technology, coupled with practical experience in user support.

• Bachelor’s degree in Information Technology, Computer Science, Education Technology, or a related field.
• Experience supporting Learning Management Systems (LMS) or e-learning platforms.
• Proficiency in troubleshooting technical issues and providing user support.
• Familiarity with digital learning tools and online training environments.
• Strong communication and problem-solving skills.

Preferred Skills and Experience

Additional experience with specific LMS platforms and system administration can be beneficial for this role.

• Experience with LMS platforms such as Moodle, Blackboard, Canvas, or similar systems.
• Basic knowledge of system administration and user management principles.
• Ability to train and support users effectively, whether remotely or onsite.

Work Environment and Location

This is a full-time position based in Riyadh. The role involves direct interaction with users and internal teams to ensure the optimal functioning of the e-learning platform.