Telephone Operator📣 Job Ad
about 7 hours ago
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Riyadh |
About the Role
W Hotels in Riyadh, Saudi Arabia is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an entry-level opportunity within the hospitality industry. As the primary point of contact for many guests, the Telephone Operator plays a key role in ensuring a positive guest experience.
Key Responsibilities
- Answer, record, log, and process all incoming guest calls, requests, questions, or concerns efficiently and professionally.
- Operate the hotel's telephone switchboard station to manage all incoming and outgoing calls.
- Process guest requests for services such as wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, TDD relay calls, and handling calls from non-registered guests.
- Inform guests of any messages received for them.
- Monitor busy or unanswered lines, providing updates to callers on hold and offering to take messages.
- Receive, record, and relay messages accurately, completely, and legibly to the appropriate individuals.
- Activate and deactivate guest room message lights as required.
- Assist guests by providing instructions on internet access and transferring guests with technical difficulties to the internet provider's customer support.
- Test communications equipment regularly to ensure proper functioning.
- Respond to special requests from guests with unique needs with attentiveness and care.
- Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems promptly.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Dispatch bell staff or valet staff as needed to assist guests.
- Adhere to all company policies and procedures, reporting any accidents, injuries, or unsafe work conditions to management.
- Maintain a clean and professional uniform and personal appearance at all times.
- Protect company assets and maintain the confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
- Assist individuals with disabilities, ensuring their needs are met with respect and professionalism.
- Thank guests with genuine appreciation for their patronage.
- Speak with others using clear and professional language and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- A high school diploma or *** equivalent is preferred.
- No prior related work experience is required.
- No supervisory experience is required.
- No specific licenses or certifications are required for this role.
Required Skills
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with a focus on guest satisfaction.
- Proficiency in telephone operations and handling multiple lines.
- Competence in computer operations and using relevant systems.
Work Location and Details
This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The job number for this opening is 26071723, and it falls under the Job Category of Rooms & Guest Services Operations.
Marriott International is committed to being an equal opportunity employer and fostering an environment where the unique backgrounds of associates are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Requirements
- No experience required
Similar Jobs
You may also like
- Related Telephone Operator Opportunities
- Barista Jobs in Jeddah
- Receptionist Jobs in Jeddah
- Data Entry Agent Jobs in Jeddah
- Branch Manager Jobs in Jeddah
- Host Jobs in Jeddah
- Other Job Fields in Riyadh
- Barista Jobs in Riyadh
- Receptionist Jobs in Riyadh
- Data Entry Agent Jobs in Riyadh
- Branch Manager Jobs in Riyadh
- Host Jobs in Riyadh
- Food & Beverage Crew Member Jobs in Riyadh
- General Accountant Jobs in Riyadh
- Branch Supervisor Jobs in Riyadh
- Cosmetics and Toiletries Seller Jobs in Riyadh
- Administrative Assistant Jobs in Riyadh
- Explore Jobs Across Saudi Arabia
- Human Resources Clerk Jobs in Al Hafuf
- Certified Trainer Jobs in Buraydah
- Cashier Jobs in Dhahran
- Purchasing Manager Jobs in Dammam
- Security Guard Jobs in Jeddah
- Videographer Jobs in Riyadh
- Salesman (Computer) Jobs in Riyadh
- Sales Specialist Jobs in Unayzah
- Quality Controller Jobs in Riyadh
- Marketing Specialist Jobs in Tabuk