Telephone Operator📣 Job Ad

About the Role

eSense is seeking a motivated and detail-oriented IT Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to begin their career in IT support. The IT Specialist will serve as the primary point of contact for users, providing essential first-line technical assistance across various IT domains, including cloud services, on-premises infrastructure, and end-user devices. This role is critical for ensuring the smooth operation of our IT systems through prompt incident response, service request fulfillment, and onsite support.

The successful candidate will be adaptable, possess strong communication abilities, and demonstrate a capacity to manage a diverse range of technologies in both remote and in-person settings. This role offers an opportunity to gain hands-on experience and develop a strong foundation in IT support within a dynamic environment.

Key Responsibilities

• Serve as the initial point of contact for users requiring IT support via phone, email, or the ticketing system.
• Diagnose and resolve Level 1 technical issues related to hardware, software, networks, and cloud services.
• Escalate complex incidents and service requests to appropriate higher-level support teams when necessary.
• Provide direct onsite support for end-user devices, printers, peripherals, and network connectivity issues.
• Assist users with cloud environments, such as Microsoft 365 and Azure, including account access, configuration, and basic troubleshooting.
• Maintain accurate and comprehensive documentation of reported issues, troubleshooting steps, and resolutions within the IT service management system.
• Participate in routine IT maintenance tasks, including patching, software updates, backup procedures, and system checks.
• Collaborate effectively with cross-functional IT teams to ensure the timely and efficient delivery of IT services and support.
• Engage in continuous learning and knowledge sharing to stay updated with emerging IT technologies and best practices in support.
• Promote and enforce IT security and compliance best practices during all support activities.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 1-2 years of experience in IT support or helpdesk roles is preferred.
• Basic knowledge of operating systems including Windows, macOS, and Linux.
• Familiarity with cloud platforms such as Microsoft 365, Azure, or equivalent.
• Understanding of fundamental networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Hands-on experience with common IT hardware, including laptops, desktops, printers, and various peripherals.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• A strong customer service orientation with a commitment to user satisfaction.
• Ability to effectively prioritize tasks and manage time efficiently.

Technical Skills and Competencies

• Cloud Services (Microsoft 365, Azure)
• On-premises Infrastructure Support
• End-user Devices Support
• Hardware and Software Troubleshooting
• Network Troubleshooting (TCP/IP, DNS, DHCP, VPN)
• Operating Systems (Windows, macOS, Linux)
• IT Service Management
• Patching and System Updates
• Backup Procedures and System Checks
• IT Security Principles and Compliance Awareness

Additional Information

Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are preferred but not required.

Work Environment Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires onsite presence and interaction with users.

About the Role

Arabian Digital Solutions (ADS) is an industrial automation and engineering company serving critical sectors across Saudi Arabia and the Middle East. ADS specializes in end-to-end services for Distributed Control Systems (DCS), Programmable Logic Controllers (PLC), Supervisory Control and Data Acquisition (SCADA), oil and gas systems, and building management systems. We are seeking a dedicated IT/OT Integration Engineer to join our team in Riyadh, Saudi Arabia, to support our Industrial Digital Solutions initiatives. This role focuses on bridging the gap between IT systems and Operational Technology (OT) environments.

Key Responsibilities

• Configure and maintain data connectivity from OT systems to the historian platform using protocols such as OPC UA, OPC DA, MQTT, Modbus, and similar technologies.
• Reproduce customer-reported issues, collect necessary system logs, and collaborate with platform engineering teams for issue resolution.
• Troubleshoot software and infrastructure issues, including services, ports, firewall rules, SSL certificates, networking configurations, and remote access solutions.
• Produce technical documentation, deployment guides, and detailed issue reports for internal and client use.
• Coordinate with internal ADS teams and client organizations, serving as the primary technical point of contact for the platform.

Qualifications and Experience

• 2 to 5 years of hands-on experience in IT/OT systems, industrial software platforms, historian systems, automation data infrastructure, or software deployment.
• Strong practical experience with Windows Server administration, including installation, service management, event log analysis, and network configuration.
• Solid working knowledge of Linux, including command-line usage, service management, log review, and file system operations.
• Demonstrated experience in software development and scripting using languages such as Python or C# for integration and automation.
• Hands-on experience integrating industrial protocols like OPC and Modbus, and establishing OT to IT system connectivity.
• Hands-on experience with Docker and Docker Compose for deploying, configuring, and troubleshooting containerized applications.
• Working knowledge of SQL and fundamental database concepts.
• Proven ability to troubleshoot complex software systems by analyzing logs, checking service status, and diagnosing network and security configurations.
• Familiarity with OT environments, including SCADA, HMI, DCS, or industrial historian platforms such as OSIsoft PI, Wonderware, or Ignition.

Required Skills

• Industrial Communication Protocols: OPC UA, OPC DA, MQTT, Modbus TCP/RTU, Modbus.
• Server Administration: Windows Server administration, Linux command line.
• Scripting and Development: Python, C#, Software Development.
• Containerization: Docker, Docker Compose.
• Databases: SQL, basic database concepts.
• Industrial Systems: SCADA, HMI, DCS, Industrial historian platforms (*, OSIsoft PI, Wonderware, Ignition).
• Networking: OT networking, VLANs, Firewalls, DMZ architecture.
• General Skills: Technical documentation, Communication.

Work Environment and Location

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires strong written and verbal communication skills in English. Arabic language proficiency is considered an advantage.

About the Role

Amazon is seeking a motivated and detail-oriented ICQA Supervisor to join its team in Riyadh, Saudi Arabia. This role is crucial for planning and ensuring sufficient resourcing within fulfillment center operations. The supervisor will focus on team development, performance management, and fostering a culture of productivity and continuous improvement. The position requires a proactive approach to managing daily activities, upholding the highest standards of safety, quality, and performance.

Key Responsibilities

• Plan resourcing beyond immediate needs to ensure sufficient capacity for the function.
• Identify team training needs, manage performance, and address absence.
• Coach and continuously monitor the department to enhance productivity.
• Supervise daily activities, ensuring the overall safety, quality, performance, and member experience of Inbound or Outbound FC operations.
• Set and clarify departmental requirements and expectations, fostering teamwork, collaboration, and open communication.
• Ensure adherence to safety procedures and document accidents and incidents promptly.
• Prioritize tasks effectively to meet deadlines.
• Exhibit professional behavior and manage ambiguity and change effectively.
• Drive results and proactively address obstacles.
• Communicate and consistently enforce company policies.
• Source and develop ideas for improvement plans.
• Promote sharing of best practices across departments, shifts, and the organization.
• Collaborate with HR, Facilities, Safety, and IT to secure support and resources for initiatives.
• Track production metrics, utilize data for continuous improvement strategies, and report to management.
• Assist in establishing long-term operational strategic plans.
• Mentor and provide training for performance optimization and organizational growth.
• Recognize high performance, coach underperformers, and implement progressive discipline.
• Propose and implement improvements in equipment and processing methods.
• Conduct daily and weekly timecard reviews for pay accuracy.
• Perform other duties as assigned, including rotating shifts/departments and working extended hours or holidays.
• Arrive at least 30 minutes before and stay 30 minutes after the shift to complete pass-downs, reports, and timecard reviews.

Qualifications and Requirements

• High school diploma or equivalent.
• Ability to lift up to 49 pounds.
• Ability to stand and walk for shifts up to 12 hours.
• Ability to frequently push, pull, squat, bend, and reach.
• Ability to work 40 hours per week, with overtime as required.
• Willingness to work a flexible schedule, including weekends, nights, and holidays.

Required Skills and Competencies

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Understanding of safety procedures and commitment to safe working practices.
• Experience in performance management and team development.
• Strong teamwork, collaboration, and communication skills.
• Analytical and problem-solving abilities.
• Experience with data analysis and continuous improvement methodologies.
• Mentoring and training capabilities.
• Familiarity with Warehouse Management Systems (*, Highjump) is preferred.
• Demonstrated integrity, dedication to quality, and adherence to policies.
• Positive, ambitious, energetic, and hardworking with a strong work ethic.
• Ability to work effectively in a team, valuing co-worker opinions and treating everyone with courtesy.
• Effective communication skills and ability to take direction.
• Dependable, responsible, reliable, and mature.
• Exceptional listening skills, well-organized with attention to detail.
• Ability to provide honest and direct feedback.
• Capacity to handle ambiguity, changing priorities, and use good judgment in stressful situations.
• Experience with performance metrics.
• Self-motivated, structured, accurate, and result-driven.
• Proven history of meeting customer requirements, responding promptly and thoroughly to requests.
• Ability to multi-task and handle multiple issues simultaneously.
• Experience in a fulfillment center environment, which may be noisy and require extended periods of walking, standing, lifting up to 50 pounds, bending, and using mechanical equipment.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within a fulfillment center environment. Employees may be required to work a flexible schedule, including nights, weekends, and holidays, and may need to rotate between shifts and departments. Extended hours are also a possibility. The work environment may involve noise and require physical stamina for extended periods.