Whistleblowing and Integrity General Manager📣 Job Ad

About the Role

The Zakat, Tax and Customs Authority (ZATCA) is seeking a Whistleblowing and Integrity General Manager to lead and manage its whistleblowing function. This role is responsible for establishing and overseeing a system for reporting irregularities, managing the whistleblowing platform and hotline, and ensuring the thorough investigation and resolution of reported violations. The objective is to foster a safe, ethical, and transparent working environment within ZATCA, upholding the organization's integrity and contributing to its strategic goals and commitment to good governance.

Key Responsibilities

• Contribute to the development of the Audit Planning & Quality Assurance business plan, ensuring alignment with ZATCA's strategy.
• Develop and implement the operational plan for the Whistleblowing function, in line with the Audit Planning & Quality Assurance business plan and the Internal Audit strategic plan.
• Implement strategic plans and provide input to achieve Whistleblowing goals that support ZATCA's overall strategic objectives.
• Define budgeting requirements for the Whistleblowing function with top management and provide input to the annual budgeting process.
• Ensure effective and efficient utilization of the Whistleblowing budget, providing reports on progress and challenges.
• Investigate and propose initiatives for positive financial impact within the Whistleblowing function while mitigating financial and operational risks.
• Establish policies, procedures, and channels for reporting irregularities and suspected violations.
• Develop standardized whistleblowing reporting frameworks for consistent incident reporting.
• Ensure reporting channels are easily accessible for employees and contractors.
• Manage the development and execution of internal agreements, including Service Level Agreements (SLAs) and Non-Disclosure Agreements (NDAs).
• Promote a "speak up" culture and encourage the disclosure of wrongdoing by raising awareness of whistleblower importance and protection.
• Ensure the protection of employees and contractors who report irregularities and provide necessary support for a safe reporting environment.
• Manage the whistleblowing platform hotline by receiving, verifying, and logging internal complaints.
• Ensure timely escalation of reported violations to relevant internal functions and manage investigations, identifying necessary corrective measures.
• Ensure prompt resolution of high-risk violations by providing support to maintain a productive work environment.
• Submit detailed reports containing analysis, findings, and recommended improvements to reduce irregularities and unethical behavior.
• Participate in the identification and recruitment of key talent for the Whistleblowing team.
• Guide, mentor, and support direct reports to ensure execution of duties according to established policies and processes.
• Develop individual performance objectives for team members, provide support, evaluate performance, and deliver feedback.
• Establish and foster a high-performance working environment that promotes ZATCA's core values.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Law, or an equivalent qualification.
• A minimum of 10 years of relevant professional experience.
• A minimum of 8 years of relevant experience, with a preferred 3 years in a managerial level role.

Required Skills

• Strategic and Planning: Strategic Thinking, Internal Audit Planning, Audit Planning, Quality Assurance, Internal Audit Strategic Plan, Policy Making, Operational Excellence, Enablement of Change and Innovation.
• Whistleblowing and Integrity: Whistleblowing, Reporting Frameworks, Investigation Management, Escalation Management, Platform Hotline Management, Complaint Management, Legislations and Regulations, Professionalism, Leading by Example, Results Oriented, Quality Management, Customer Focus.
• Financial and Risk Management: Budget Management, Financial Impact Analysis, Risk Mitigation.
• Collaboration and Communication: Collaboration and Communication, Awareness Raising, Culture Promotion.
• People Management: People Management, Talent Recruitment, Mentoring, Performance Management, Feedback Delivery, Develop Teams, High-Performance Environment.
• Technical Skills: Internal Audit Techniques, Service Level Agreements (SLAs), Non-Disclosure Agreements (NDAs).
• Employee Support: Employee Protection.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, with the Zakat, Tax and Customs Authority.