Associate Director – Commercial📣 Job Ad

About the Role

Jayasom Wellness Resort Amaala, an exclusive retreat scheduled to open in 2025 within the Triple Bay, AMAALA development by Red Sea Global (RSG), is seeking a dedicated Retail Supervisor. This full-time position offers the opportunity to join a forward-thinking team focused on deep healing, conscious living, and meaningful connection through holistic health and integrative medicine. The Retail Supervisor will be instrumental in creating a welcoming and well-stocked retail environment, ensuring a seamless guest experience, and embodying the resort's culture of wellness and sustainability.

Key Responsibilities

• Welcome and greet guests to the retail areas, ensuring the space is inviting and adequately stocked.
• Provide administrative support to retail operations to ensure a smooth guest experience.
• Assist in sourcing new retail suppliers and items that align with the resort's concepts of sustainability and Health and Wellness.
• Deliver effective service to all guests, ensuring all charges are accurate.
• Manage stock takes and inventory reporting processes.
• Handle the wrapping and shipping of purchased items.
• Maintain a clean and organized work environment, upholding hygiene and safety standards.
• Act as an ambassador for the company's wellness and sustainability culture, leading by example.
• Ensure retail areas are consistently clean, neat, and stocked to welcome guests.
• Assist guests in selecting suitable products for their needs and create a positive shopping experience.
• Develop professional relationships with guests and suppliers to foster trust and loyalty.
• Provide caring and professional assistance to all visitors to the retail areas.
• Drive sales through effective utilization of the retail space and meet sales goals.
• Manage accurate pricing and stock control of all retail items and handle promotional materials.
• Learn and apply new procedures and services as introduced.
• Monitor guest feedback, address requests and complaints promptly, and take appropriate action.
• Ensure billing procedures are strictly followed and all charges are accurate.
• Maintain impartiality and ensure offerings meet and exceed guest expectations.
• Protect and promote guest confidentiality, privacy, and dignity.
• Maintain a comprehensive understanding of all resort wellness services and products.
• Stay informed about resort services and provide suggestions for improvement.
• Apply sustainable options for gift wrapping and packaging.
• Stay updated with local and international trends to ensure services remain innovative and relevant.
• Continuously challenge resort services and programs, making recommendations for enhancement.
• Ensure compliance with all health and safety legislation.
• Support operations and assist other team members as needed.
• Maintain effective communication with all resort departments to ensure outstanding service.
• Develop and maintain effective relationships with colleagues, clients, and the corporate office.
• Promote a friendly, dynamic, and collaborative work environment.
• Possess a complete understanding of your role, responsibilities, and company expectations.
• Adhere to all company policies and procedures, employee guidelines, and service standards.
• Educate resort employees on available retail products.
• Deliver and participate in required meetings, and facilitate seminars and training.
• Proactively participate in people relations and community relations activities.
• Work towards exceeding the company's business targets.
• Approach every project with a positive and resourceful attitude.
• Carry out any other reasonable duties and responsibilities as assigned.

Qualifications and Requirements

• A Bachelor's Degree or a High School Degree is required.
• Previous experience in a similar retail supervisory role is essential.
• A demonstrated track record in sales and negotiation is required.
• Knowledge of spa and beauty products is necessary.
• Familiarity with lifestyle items is expected.
• Understanding of local luxury brands is beneficial.
• Knowledge of local sustainable brands is advantageous.
• Familiarity with food items is required.
• Understanding of healthy eating principles is necessary.
• Fluency in English is required.
• Fluency in Arabic is an advantage.
• Proficiency in an additional language is a plus.

Required Skills

• Exceptional guest service skills.
• Strong communication abilities, both verbal and written.
• Proven teamwork and collaboration capabilities.
• Demonstrated creativity and resourcefulness in problem-solving.
• Commitment to self-development and continuous learning.
• Empowerment and the ability to take initiative.
• Dependability and a strong sense of ownership.
• Excellent IT skills.
• Proficient numerical skills for inventory and sales tracking.
• Strong organizational skills.
• Commercial awareness and understanding of retail dynamics.
• Enthusiasm for the wellness industry.
• Resourcefulness in managing tasks and challenges.
• Confidence in interacting with guests and colleagues.
• Flexibility and adaptability to changing needs.
• An ethical and trustworthy approach to all dealings.
• A friendly, approachable, and compassionate demeanor.

Work Environment and Experience

This is a full-time position located in Tabuk, Saudi Arabia, within the Tabuk region. The role requires 2-5 years of experience in a similar retail supervisory capacity. Jayasom Wellness Resort Amaala is committed to purpose-driven hospitality and offers an environment focused on wellness and sustainability.

About the Role

Raffles Hotels & Resorts is seeking a dedicated Laundry Valet to join the pre-opening team at Raffles The Red Sea. This new luxury resort is part of Saudi Arabia's Red Sea Project and aims to deliver the refined elegance and timeless luxury synonymous with the Raffles brand. Raffles The Red Sea will feature 361 rooms, 11 dining concepts, and a spa, set within the natural beauty of the Red Sea and its mangroves. The Laundry Valet will be responsible for the meticulous handling of guest laundry and dry-cleaning services, ensuring the highest standards of cleanliness, presentation, and guest satisfaction. This role requires a keen eye for detail, a proactive approach, and a commitment to providing gracious and personalized service.

Key Responsibilities

• Professionally and punctually collect and deliver all guest laundry and dry-cleaning items.
• Accurately count and verify all collected items against the provided laundry list, ensuring guest names, room numbers, and item counts are precisely recorded to prevent discrepancies.
• Conduct thorough inspections of garments for any pre-existing damage or stains, and meticulously check pockets for any forgotten items such as jewelry or cash, reporting any findings to a supervisor immediately before processing.
• Strictly adhere to all Raffles and LQA (Leading Quality Assurance) standards throughout the pick-up and delivery process.
• Ensure specific guest instructions, such as folding trousers, applying light starch, or folding shirts, are executed perfectly.
• Accurately record guest and staff laundry charges and assist in the timely tracking of staff uniforms.
• Perform general valet services as required, including the delivery of fresh linen and assisting with inventory counts.

Qualifications and Requirements

• A minimum of 2 years of experience in a similar capacity within a luxury hotel environment is required.
• Must possess a good command of English, including reading, writing, and oral proficiency, to professionally handle guest inquiries and requests.
• Must maintain impeccable grooming and hygiene standards at all times and present a professional appearance.
• Demonstrate a high level of attention to detail in all tasks.
• Possess strong interpersonal skills to effectively interact with guests and colleagues.
• Exhibit a "guest-focused" mindset, prioritizing guest satisfaction in all interactions.
• Experience in project coordination, scheduling, and document control during pre-opening stages is essential.
• Prior experience in a pre-opening hotel environment is a mandatory requirement.
• Adopt a proactive and anticipatory approach to work, demonstrating a strong sense of ownership and accountability.
• Maintain impeccable grooming and personal presentation aligned with luxury hospitality standards.

Required Skills

• Exceptional communication skills, both written and verbal, to ensure clear and professional guest interactions.

Work Environment and Details

This is a full-time position. The role requires an understanding of ultra-luxury guest expectations and brand alignment. The Laundry Valet will be based in Umluj, Tabuk, Saudi Arabia. The required experience for this role is 2-5 years.

About the Role

Raffles Hotels & Resorts is seeking a dedicated Kids Club Assistant Manager to join the pre-opening team at Raffles the Red Sea. This new luxury resort is located in Umluj, Tabuk, as part of Saudi Arabia's Red Sea Project. The role is essential for delivering an exceptional family experience, ensuring a safe, engaging, and memorable environment for children. Raffles the Red Sea aims to provide refined elegance and timeless luxury, combining Raffles' service standards with the natural beauty and sustainability principles of Red Sea Global.

As the Kids Club Assistant Manager, you will contribute to the operational leadership and team management of the Kids Club. This involves assisting in the oversight of daily functions, supervising staff, developing creative programs, and maintaining high standards of guest engagement and safety. The position requires a proactive service approach that aligns with the expectations of Raffles guests in an ultra-luxury setting.

Key Responsibilities

• Assist in overseeing daily Kids Club operations, including facility maintenance, equipment sanitation, and ensuring all areas are orderly and safe.
• Supervise Kids Club Attendants, conducting regular training sessions to enhance their skills and ensure adherence to child protection and luxury service standards.
• Design and implement age-appropriate, engaging programs such as shell painting, scavenger hunts, kids' yoga, and nature-themed activities inspired by the Red Sea environment.
• Welcome families, address inquiries and concerns with discretion, and manage special requests to ensure a seamless family experience.
• Enforce strict sign-in/sign-out procedures and maintain detailed records of attendance, incidents, and emergency contacts.
• Manage inventory for toys and supplies, coordinate with departments like Housekeeping and Engineering, and assist with staff scheduling and performance appraisals.

Qualifications and Requirements

• A degree or certification in Early Childhood Education, Recreation Management, or a related field.
• A minimum of 3 years in childcare or hospitality, with at least 1 year in a supervisory role.
• Current CPR and First Aid certifications are mandatory.
• Impeccable grooming and personal presentation aligned with luxury standards.
• An anticipatory service approach and a strong sense of ownership and accountability.
• Experience in project coordination, scheduling, and document control during pre-opening stages is highly valued.
• Pre-opening experience is a requirement for this role.

Required Skills

• Child Protection
• Luxury Service Standards
• Guest Engagement
• Inventory Management
• Staff Scheduling
• Performance Appraisals
• Project Coordination
• Document Control

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. Fluency in English is required. Proficiency in additional languages such as Arabic or Russian is highly valued. An understanding of ultra-luxury guest expectations and brand alignment is essential for success in this role.