Customer Services Specialist📣 Job Ad

Join us as a Customer Service Specialist at Swissport Saudi Arabia Limited.
In this role, you will be responsible for setting and defining performance and quality indicators in customer service. The successful candidate will be able to contribute to developing programs to maximize the quality and professionalism of customer service systems, and analyze data to understand strengths and weaknesses.
Main responsibilities include:

• Conducting specialized studies and analyses to enable the identification of key performance indicators.
• Developing creative initiatives to ensure customer expectations are met.
• Analyzing customer satisfaction assessment results and providing appropriate recommendations.
• Preparing and preserving professional documents and reports in accordance with approved policies.

Qualifications required:

• A bachelor’s degree in an unspecified major or English.
• Advanced experience in customer service.
• Proficient in English at an advanced level.

This is an ideal opportunity to join a dynamic team and achieve career advancement in the field of customer service. We are pleased to receive your applications.

Join Jayasom Wellness Resort Amaala as a Fitness Trainer!
We are looking for an enthusiastic and dedicated Fitness Trainer to support our Motion Team Leaders in delivering exceptional wellness services and activities. As part of our team, you will play a key role in ensuring the highest standards of training, guest services, and operational efficiency.

Key Responsibilities:

• Deliver comprehensive training for the Motion team, managing schedules and training materials.
• Collaborate with Team Leaders to set goals and maintain quality service.
• Assess team skills and conduct engaging training sessions.
• Support the development and delivery of classes, workshops, and innovative programs.
• Stay updated with industry trends and suggest program enhancements.
• Ensure hygiene, safety, and readiness of equipment and inventory.
• Manage guest queries and maintain accurate records.

Qualifications Required:

• BSc/BA in Sports Science or equivalent with CPR certification.
• Personal Training and Group Classes certifications, minimum 200h YTTC including Flying Yoga preferred.
• Proven experience in the fitness industry, especially in luxury resorts.
• Fluency in English; Arabic and additional languages a plus.
• Experience working with multicultural teams is essential.

At Jayasom, we are committed to cultivating a holistic wellness environment. If you are passionate about fitness and wellness and meet the qualifications listed above, we invite you to apply and become part of our transformative journey!