Shop Manager📣 Job Ad

About the Role

BFL Group, a global off-price retailer specializing in fashion and homeware, is seeking a Shop Manager to oversee operations in Tabuk, Saudi Arabia. The company operates with a "Treasure Hunt" retail model, offering designer fashion and homeware at reduced prices. The Shop Manager will be responsible for achieving sales targets, ensuring high standards of customer service, and maintaining operational efficiency. This role involves leading and developing the store team, managing store presentation, overseeing inventory, and adhering to company policies to drive business success and enhance the customer shopping experience.

Key Responsibilities

• Lead and develop the store team to achieve excellent customer service and meet sales and performance objectives.
• Foster a positive shopping environment and address customer issues promptly and professionally.
• Drive sales through effective merchandising, team motivation, and the execution of promotional strategies.
• Manage staff recruitment, training, scheduling, and performance evaluation to promote accountability and continuous improvement.
• Ensure efficient store operations, including accurate cash handling, stock control, visual merchandising, and compliance with company policies.
• Monitor inventory levels, process deliveries, minimize shrinkage, and maintain accurate stock records.
• Meet sales targets and manage store budgets, including labor costs and operating expenses.
• Maintain a clean, safe, and compliant store environment, adhering to health and safety regulations.
• Provide regular reports on store performance, staff matters, and customer feedback to senior management.

Qualifications and Experience

• Previous experience in a retail environment is essential.
• A minimum of 2-3 years of experience in a Store Manager or Deputy Store Manager role is required.
• A high school diploma or equivalent is mandatory.
• Further qualifications in business, retail management, or a related field are considered a plus.

Required Skills

• Strong leadership capabilities to motivate, manage, and develop a team.
• Proven experience in staff training and performance enhancement.
• Excellent customer service and conflict resolution skills.
• Commercial awareness and the ability to analyze sales data.
• High organizational and time management skills.
• Ability to perform under pressure and make timely decisions.
• Proficiency in Point of Sale (POS) systems and basic Microsoft Office tools.

Work Environment and Details

This is a full-time position based in Tabuk, Saudi Arabia. BFL Group is committed to diversity and inclusivity in its hiring practices.