Shop Manager📣 Job Ad

About the Role

PREMIUM CARE MEDICAL CENTER is seeking a General Practitioner to join its team on a full-time, on-site basis in Tabuk, Saudi Arabia. This role is integral to providing high-quality medical care to a diverse patient population, including walk-in and insurance-covered individuals. The position requires practical experience within Saudi Arabia, preferably in an outpatient setting, and immediate or short-notice availability.

Key Responsibilities

• Provide comprehensive general medical consultations to all patients, including those using insurance services.
• Manage both acute and chronic medical conditions within an outpatient clinical setting.
• Maintain accurate medical documentation and provide clear clinical reasoning for insurance-related claims.
• Collaborate with nursing staff, receptionists, and the insurance team to ensure efficient patient care.
• Uphold high standards of patient care, demonstrating empathy and professionalism in all interactions.

Qualifications and Requirements

• A minimum of 3 years of practical General Practitioner experience within Saudi Arabia is mandatory.
• Previous experience in a polyclinic or outpatient setting is highly preferred.
• Demonstrated experience in managing and treating insurance patients.
• Availability to commence employment immediately or with a very short notice period.
• Arabic as a First Language is a requirement for this role.

Required Skills

• Proficiency in conducting medical consultations.
• Expertise in managing acute and chronic medical cases.
• Strong skills in medical documentation and record-keeping.
• Ability to provide insurance-related clinical justification.
• Effective patient flow coordination within a clinical setting.
• Commitment to maintaining high patient care standards.
• Excellent verbal and written communication skills.
• Proficient patient handling techniques.
• BLS (Basic Life Support) certification is preferred.
• ACLS (Advanced Cardiovascular Life Support) certification is preferred.
• English communication skills are an advantage.

Work Environment and Type

This is a full-time, on-site position located in Tabuk, within the Tabuk Region. The role involves working within a polyclinic or outpatient setting, focusing on patient care for walk-in and insurance-covered individuals.

About the Role

PULSE is seeking a Customer Service Representative to join its fully remote team serving the MENA Region. In this position, you will act as the primary point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience across phone, email, and chat channels. This role is suited for individuals who are motivated by assisting others, possess strong communication abilities, and excel at problem-solving in a fast-paced environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, billing, and company policies.
• Assist customers with account management, order status updates, troubleshooting, and general support requests.
• Deliver empathetic, solution-oriented service while maintaining a high standard of customer satisfaction.
• Investigate and resolve customer concerns efficiently and effectively.
• Escalate complex issues to the appropriate teams when necessary.
• Document customer interactions, inquiries, and resolutions accurately.
• Follow up with customers to ensure issues have been fully resolved.
• Build positive relationships through professional and courteous communication.
• Contribute to customer retention by consistently delivering high-quality service.
• Gather customer feedback and share insights to support continuous improvement initiatives.
• Collaborate with team members to foster a supportive and customer-centric culture.
• Utilize CRM systems and customer service tools to manage customer interactions.
• Maintain accurate customer records and documentation.
• Assist in updating internal knowledge bases and support resources.
• Adhere to company policies, procedures, and service standards.

Qualifications and Requirements

• 1-2 years of experience in customer service, customer support, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks and priorities effectively.
• Strong organizational skills and attention to detail.
• Self-motivated, reliable, and comfortable working independently in a remote environment.
• Proficiency with basic computer applications, including Microsoft Office or equivalent tools.
• High school diploma or equivalent.

Required Skills

• Customer Service
• Customer Support
• Communication (Verbal and Written)
• Problem-solving
• Conflict-resolution
• Organizational skills
• Attention to detail
• Basic computer applications
• Microsoft Office (or equivalent)
• CRM systems
• Customer support software

Work Environment and Location

This is a full-time, fully remote position. The role is based in Tabūk, Tabuk, Saudi Arabia, with the possibility of remote work within the region. PULSE operates as a remote-first organization, fostering a supportive, inclusive, and collaborative team culture.

About the Role

NEOM Green Hydrogen Company (NGHC) is seeking an experienced Risk Manager to lead the development and implementation of comprehensive Risk and Business Continuity Management (BCM) Frameworks. This role will provide technical expertise, deliver consolidated reports to NGHC leadership, Committees, and the Board of Directors, and ensure compliance and communication with the Audit & Finance Committee regarding risk reporting and Internal Audit findings. The Risk Manager will collaborate with the Management Committee to advise on and coordinate the implementation of these frameworks, ensuring consistent governance and effective risk management processes and internal control environments.

Reporting to the Chief Finance Officer, the Risk Manager will liaise with the Leadership Team, Directors, and Functional Leads to drive strategic risk and continuity initiatives. This position is critical for safeguarding NGHC's reputation, financial sustainability, operational efficiency, and safety.

Key Responsibilities

• Lead the development and implementation of the NGHC risk management framework and strategy, communicating expectations and monitoring performance to enhance the NGHC risk profile.
• Provide technical and theoretical leadership, processes, and tools for the successful implementation of the risk management framework.
• Support the business in identifying potential threats to NGHC's reputation, financial sustainability, operational efficiency, and safety to foster a shared understanding of NGHC's risk exposure.
• Direct and coordinate the delivery of regular risk analysis reports to the CEO and Management Committee, including actionable plans for threat avoidance or prevention.
• Lead the implementation of Business Continuity Management (BCM) capability across NGHC.
• Continuously develop and implement business continuity policies, ensuring compliance with regulatory requirements and best practices.
• Conduct business impact analyses and high-level risk assessments to guide business continuity planning.
• Coordinate with senior leadership, stakeholders, and external partners to ensure alignment and effective communication of business continuity strategies and plans.
• Collaborate with the crisis management team during major disruptions, overseeing recovery efforts and ensuring timely and effective response.
• Oversee the continuous improvement of business continuity plans through regular reviews, testing, and reporting to the executive team on the program's status and effectiveness.
• Provide assurance to the Management Committee and Leadership Team on compliance with Internal Audit findings.
• Act as an objective source of advice in the execution mechanism of Internal Audits and oversee current and upcoming internal audits.
• Prepare and present reports reflecting compliance and potential closure of internal audit memorandums.
• Maintain open communication with Internal Audit, the Finance Committee, and Internal Audit Teams.
• Ensure timely closure of audit actions by holding process owners accountable.

Qualifications and Requirements

• Bachelor's degree in engineering, business administration, or a relevant field.
• Minimum of 5 years of experience in a similar job role.
• Minimum of 3 years of managerial experience.
• Prior work experience in a multicultural work environment is essential.
• Prior work experience in the GCC is preferred.

Required Skills and Expertise

• Expertise in developing and implementing Enterprise Risk Management (ERM) functions and related documentation.
• Proven experience in Risk Management within large-scale industrial facilities, such as oil and gas, throughout their entire lifecycle.
• Strong knowledge of KSA regulatory requirements and best practices regarding Business Continuity practices.
• Proficiency in risk assessment methodologies and compliance frameworks.
• Experience with internal audits and managing risk mitigation processes.
• In-depth knowledge of Risk Management Frameworks and Business Continuity Management (BCM) Frameworks.
• Experience in Risk Reporting and addressing Internal Audit Findings.
• Understanding of Governance and Internal Control Environments.
• Ability to develop and implement Enterprise Risk Management Framework Strategy.
• Skilled in conducting Risk Analysis Reports.
• Capability to establish Business Continuity Management Capability.
• Proficiency in developing Business Continuity Policies and ensuring compliance with Regulatory Requirements and Best Practices.
• Experience in conducting Business Impact Analyses and High-Level Risk Assessments for Business Continuity Planning.
• Ability to align Business Continuity Strategies and Plans with stakeholders.
• Experience in Crisis Management and overseeing Recovery Efforts.
• Skilled in developing and improving Business Continuity Plans.
• Proficiency in Risk & Audit Integration and ensuring Compliance.
• Certification in Risk Management (*, RMP, IRM or similar).
• Certification in Business Continuity (*, CBCI or similar).
• Excellent command of English communications – verbal and written.
• Ability to analyze and resolve complex issues, both logical and interpersonal.
• Capacity to manage groups towards required targets.
• Ability to negotiate and divert conflicts towards constructive outcomes.
• Strong analytical and problem-solving skills.
• Excellent presentation skills.
• Ability to build and motivate teams, educate other team members, and comprehend complex, technical subjects.

Work Environment and Location

This full-time role is based in Oxagon, Tabuk, Saudi Arabia, within the NEOM Green Hydrogen Company.