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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah

About the Role

Apparel Group is seeking an experienced and dynamic Store Manager to oversee operations in its stores located in Jiddah and Makkah, Saudi Arabia. This role is responsible for managing daily store operations, ensuring a positive customer shopping experience, maintaining high store standards, and achieving financial targets. The ideal candidate will possess strong leadership and organizational skills, coupled with a thorough understanding of the fashion retail market, acting as a key liaison between store activities and the central office.

Key Responsibilities

  • Drive the store team to achieve store targets and Key Performance Indicators (KPIs).
  • Ensure store shrinkage is maintained below * of the cost of sale.
  • Conduct regular financial and stock audits to maintain accuracy and control.
  • Regularly update, track, and communicate the store dashboard to relevant stakeholders.
  • Maintain visual merchandising (VM) standards within the store to enhance the customer environment.
  • Manage employee records, including leave, passports, performance history, and roster scheduling.
  • Oversee day-to-day store operations, including opening and closing procedures.
  • Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement and implement action plans.
  • Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
  • Implement and enforce company policies and procedures to ensure compliance and operational integrity.
  • Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
  • Manage back store operations and ensure efficient merchandise replenishment.
  • Implement and enforce security measures to prevent theft and ensure the safety of customers and employees.
  • Recruit, train, and develop a high-performing sales team.
  • Monitor and manage store expenses, budgets, and financial goals.
  • Drive the store team to achieve Club Apparel, Net Promoter Score (NPS), and Customer Satisfaction (DSES) goals.
  • Maintain a strong relationship with mall management.
  • Effectively communicate with the office back-end team regarding store-related activities.
  • Address customer inquiries and concerns promptly, striving to exceed customer expectations.
  • Manage people in regards to the performance and conduct of store employees.
  • Constantly upgrade the skills of self and the team, and create a pipeline of future store managers.
  • Identify learning gaps within the team and create processes to address them.
  • Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Qualifications and Requirements

  • A minimum of 10 years of progressive experience in a retail management role.
  • Proven success in enhancing customer engagement.
  • Demonstrated ability to achieve and exceed sales KPI targets for stores.
  • Strong leadership and problem-solving skills.
  • Experience in customer-centric roles.

Required Skills

  • Leadership and Team Management
  • Organizational and Planning Skills
  • Fashion Retail Market Understanding
  • Sales Target Achievement and KPI Monitoring
  • Sales Performance Analysis
  • Effective Communication (with team, management, and office back-end)
  • Action Plan Development and Implementation
  • Back Store Operations and Merchandise Replenishment
  • Security Measures Implementation
  • Recruitment, Training, and Team Development
  • Expense and Budget Management
  • Customer Engagement Enhancement
  • Problem-Solving
  • Visual Merchandising Standards Maintenance
  • Employee Record Management
  • Mall Management Relationship Building

Work Environment and Location

This is a full-time position. The role is based in Jiddah and Makkah, Saudi Arabia, requiring the Store Manager to oversee operations within these specific locations.

Requirements

  • Requires +10 Years experience

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