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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationUmluj
Company Description
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms and eleven distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a Spa, the resort embodies luxury. It is situated next to an 18-hole championship golf course, reflecting Fairmont's reputation as a world-class golf destination. The location is set on 200 km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description
As a Cluster Reservation Agent, your responsibilities will include:
  • Processing individual and group reservation requests efficiently and accurately through Opera / Accor systems.
  • Responding promptly to inquiries via phone, email, website, or OTA platforms.
  • Upselling higher room categories and promoting hotel packages to maximize revenue.
  • Ensuring all bookings are confirmed with complete and accurate guest information.
System & Reporting
  • Maintaining reservation records and updating changes, cancellations, and no-shows.
  • Monitoring daily arrivals and coordinating with the front office and housekeeping teams.
  • Preparing and sending daily/weekly reservation reports as required.
  • Ensuring rate parity across all booking channels.
Guest Communication & Service
  • Handling special requests (early check-in, late check-out, VIP amenities, etc.).
  • Communicating professionally with travel agents, corporate clients, and walk-in guests.
  • Resolving booking-related issues or escalating when necessary.
Job Specifications
  • Maintaining confidentiality of guest information in line with data privacy standards.
  • Liaising with sales, revenue, and front office teams for group bookings or long stays.
  • Following Accor policies, reservation procedures, and brand standards.
  • Supporting in overbooking situations as per hotel revenue strategy.
Qualifications
  • Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
  • Knowledge of Opera PMS / Accor reservation systems is an advantage.
  • Strong communication skills in English (Arabic is a plus).
  • Customer-oriented with a positive and professional attitude.
  • Ability to multitask and work under pressure.
  • Basic knowledge of Microsoft Office (Excel, Outlook).

Requirements

  • No experience required

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Jumeirah

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About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. The brand is renowned for its distinguished beachfront resorts and city hotels, providing warm service and unique experiences for guests.

About The Job
An exciting opportunity has arisen for a Sales Manager at Jumeirah The Red Sea. You will serve as the primary point of contact for key accounts, ensuring effective communication and relationship management. Your responsibilities include:
  • Develop and implement account development plans to maximize revenue.
  • Execute the hotel's annual commercial plan within your area of responsibility.
  • Monitor competitors' activities and adjust strategies accordingly.
  • Prospect and pursue new business opportunities.
  • Attend trade shows and client events to expand your network and generate leads.

About You
The ideal candidate will have a Bachelor's Degree in Hotel management, Business or equivalent, preferably with a Master’s Degree. You should have 8-10 years of sales and marketing experience, ideally with an international hospitality company.

About The Benefits
Jumeirah fosters a supportive workplace and offers:
  • Access to learning and development programs.
  • Career pathways and opportunities for internal mobility.
  • Colleague discounts on food, beverage, and hotel stays.
  • Health care and insurance benefits.
  • Competitive salary and incentive structure.

breifcase2-5 years

locationUmluj

7 days ago