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Join Rotana Hotels as a Reservations Agent!
We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent, you will be responsible for maintaining effective communication on all reservations made to ensure smooth and efficient service delivery. Your key responsibilities will include:

• Processing and confirming guest room reservations made by clients via phone, letter, or fax.
• Inputting all reservations into the computer and attending to inquiries, complaints, and requests regarding reservations.
• Staying updated with all promotions in and around the hotel and following established procedures for processing room reservations, rates, confirmations, and hotel facilities.
• Showing complete product knowledge and understanding of the rate structure to apply rate management.
• Maintaining an established filing system for all correspondence and collating reports as required by the Reservations Manager or Supervisor.
• Promoting and maintaining good public relations to maximize business.
• Ensuring accurate room status at all times.
• Answering all incoming calls as per Rotana standards and managing email communications.
• Organizing visa requests for hotel guests as per hotel policy and upselling whenever an opportunity is identified.

Skills and Qualifications:
You should possess a diploma/degree in the hospitality field with previous experience in hotel reservations. You must be computer literate, with excellent communication skills and written and oral proficiency in English. Additional language skills are considered an asset.

The ideal candidate will have:

• A customer-focused attitude with a proactive personality.
• A courteous, dynamic, and approachable character.
• The ability to work independently within a structured environment.
• Competencies in understanding the job, teamwork, taking responsibility, recognizing differences, adaptability, and customer focus.

Join our team as a Reservations Agent at Marriott International!
As a part of our dedicated team, you will be responsible for processing all reservation requests, changes, and cancellations through various channels such as phone, fax, or mail. Your role is crucial in understanding guest reservation needs and determining the appropriate room type.

Key Responsibilities:

• Verify availability of room types and rates.
• Explain guarantee, special rates, and cancellation policies to guests.
• Accommodate and document special requests accurately.
• Answer questions regarding property facilities/services and room accommodations.
• Utilize effective sales techniques to maximize revenue.
• Input data accurately in the reservation system.
• Follow escalation procedures for guest concerns.
• Maintain confidentiality of proprietary information and protect company assets.

Requirements:

• Education: High school diploma or equivalent.
• Related Work Experience: No specific experience required.
• Supervisory Experience: Not required.
• License/Certification: None needed.

At Marriott International, we pride ourselves on fostering an inclusive culture and a diverse workforce. Join us to ignite curiosity, expand your horizons and be a part of a global team where you can thrive.