أخصائي خدمة عملاء📣 إعلان

Join Our Team as a Customer Service Officer!

We are excited to announce an opportunity for a highly motivated Customer Service Officer to join our NEOM branch at Lumi. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, this role is perfect for you.

Responsibilities:

• Manage customer service operations at the branch, which includes coordinating vehicle arrangements.
• Oversee the preparation and inspection of returned vehicles to ensure compliance with company standards.
• Respond promptly to customer inquiries and resolve any issues that arise in accordance with corporate guidelines.
• Support the Branch Manager in scheduling vehicle deliveries based on business needs.
• Collaborate with operations staff to ensure a seamless service experience for all customers.
• Maintain accurate records and provide essential reports as required.

Requirements:

• A Diploma or Bachelor’s degree in Business Administration, Public Relations, or a related field.
• 1-2 years of relevant experience in customer service, preferably within the car rental industry.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational skills with a keen attention to detail.
• Fluency in both Arabic and English is essential.
• Familiarity with CarPro or similar systems is an advantage.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Why Join Us?

• A chance to work with leading government, semi-government, and corporate clients.
• Opportunities for career growth and professional development in a dynamic industry.
• Work in a collaborative environment backed by experienced professionals.
• Engage in meaningful work that has a real impact on shaping the future of mobility solutions.

If you are a motivated professional excited about delivering excellent customer service, apply now and be an essential part of our growing team!